CX Insights Data Analyst

Kforce is immediately seeking an experienced CX Insights Data Analyst in support of our enterprise telecommunications and mass media client based in Stamford, CT.

Summary: We're seeking a data driven, customer obsessed CX Insights Analyst to join our CX journey & design team. This role will be pivotal in uncovering customer pain points, synthesizing insights into compelling stories, and partnering across UX Research, Marketing Research, and CX Design to drive our CX Improvement roadmap. The ideal candidate is equal parts analyst and storyteller-someone who loves diving into customer data and transforming it into meaningful insights that influence strategy, design, and business decisions.

Key Responsibilities:

• Analyze customer feedback and behavioral data across platforms including Medallia, Tableau, and MicroStrategy
• Identify trends, pain points, root causes, and opportunities that impact the customer experience
• Build dashboards, visualizations, and analytical views that surface actionable insights for partners and leadership
• Ensure quality, consistency, and accuracy of data used for CX measurement
• Transform complex data findings into clear, cohesive customer narratives that resonate with both technical and non technical audiences
• Connect quantitative data with qualitative insights from UX and Marketing Research to build a holistic view of customer needs
• Present insights in a compelling, structured way that drives alignment and decision making