CX project manager

Linney is a world-class, multichannel marketing services business. We're looking for an organised, proactive customer experience (CX) project manager to drive the delivery of CX programmes across our client accounts.

Working closely with CX managers, researchers, strategists and creatives, you will take ownership of projects from brief through to delivery, ensuring everything runs smoothly, on time, within budget and to an exceptional standard.

You will be a key point of contact for clients, helping to turn strategic recommendations into robust delivery plans. The ideal candidate will bring experience from an agency or consultancy environment, a good understanding of transformation or CX-related projects, and a passion for seamless project execution.

The successful candidate will become part of a growing CX team shaping meaningful customer experiences for major brands, with the opportunity to help shape and evolve how we deliver CX at Linney. They will work alongside creative, strategic, and operational teams, enjoying a supportive, collaborative environment.

Essential skills and experience:

• A background in client or project management roles within an agency, consultancy, or marketing environment
• Experience managing or supporting business transformation or CX-related projects
• High level of organisational ability
• Strong time-management skills and attention to detail
• Excellent written and verbal communication skills
• Confidence to manage multiple stakeholders
• Ability to translate strategic plans into actionable delivery
• Ability to work in a fast-paced, collaborative environment, staying calm and solutions-focused under pressure

Please get in touch if you have any questions about our diversity and inclusion policies, or about accessibility or any accommodations needed during your application process.

We work hard to provide an inspiring environment with opportunity to progress your career. Look at the Our values section on the Linney website to find out more about the Linney culture.

For more information on how we handle your personal data and your rights in relation to it please read our privacy policy at linney.com/privacy.

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Location: Mansfield

Region: North

Job reference: LINREF001076

Contractual hours: 37.5

Basis: Full time