CX Project Manager

• Customer data & governance oversight
• Coach project team members in agile values, principles, and practices
• Drive quick resolution in collaboration with cross-functional teams
• Perform root cause analysis on data, and process
• Ensure changes align with defined data standards and do not introduce inconsistencies
• Collaborate with product, engineering, operations, finance, and vendor teams
• Drive accountability for data quality and issue resolution
• Provide regular updates to leadership on issue status and improvements

Qualifications

·       5+ years of experience in data management, business analysis, operations, or customer domain roles

·       Strong understanding of master data management (MDM) and data governance principles

·       Proven experience in data quality management, reconciliation, and issue resolution

·       Strong analytical and problem-solving skills with attention to detail

·       Experience in Agile/Scrum environments preferred

·       Retail or distribution industry experience is a plus

·       Excellent communication and stakeholder management skills

TRC Talent Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status.