We are seeking a detail-oriented Customer Domain Specialist to join the CX team. This Customer Domain Project Manager is an important part of the company’s adoption of an Agile culture. The role will act as a central control point across business and technology teams to ensure that customer data and related processes are reliable, aligned, and scalable.
Responsibilities:
Customer data & governance oversight
Coach project team members in agile values, principles, and practices
Drive quick resolution in collaboration with cross-functional teams
Perform root cause analysis on data, and process
Ensure changes align with defined data standards and do not introduce inconsistencies
Collaborate with product, engineering, operations, finance, and vendor teams
Drive accountability for data quality and issue resolution
Provide regular updates to leadership on issue status and improvements
Qualifications
· 5+ years of experience in data management, business analysis, operations, or customer domain roles
· Strong understanding of master data management (MDM) and data governance principles
· Proven experience in data quality management, reconciliation, and issue resolution
· Strong analytical and problem-solving skills with attention to detail
· Experience in Agile/Scrum environments preferred
· Retail or distribution industry experience is a plus
· Excellent communication and stakeholder management skills
TRC Talent Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status.