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User Experience Jobs in Atlanta, GA

CX Researcher / UX Researcher

TalentBridge

Atlanta, GA

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JOB DETAILS
SKILLS
Accounts Receivable, Artificial Intelligence (AI), Customer Experience, Customer Relations, Customer/Consumer Behavior, Design Services, Emerging Technology, Human Factors, Market Research, Product Design, Product Lifecycle, Product Strategy, Product Support, Qualitative Customer Research, Quantitative Customer Research, Research Skills, Technical/Engineering Design, Testing, Usability Engineering, Usability Testing, User Experience Design (UXD), User Interface/Experience (UI/UX)
LOCATION
Atlanta, GA
POSTED
23 days ago
CX Researcher / UX Researcher
Seeking a Customer Experience (CX) Researcher to help inform the design and development of next-generation Home Services products. This role will focus on understanding customer behaviors, validating product concepts, and uncovering opportunities to improve AI-driven experiences.

Key Responsibilities:
  • Conduct qualitative and quantitative customer research to inform product strategy and design decisions.
  • Partner with Product Managers, UX Designers, and Engineering teams throughout the product lifecycle.
  • Evaluate customer interactions with AI, AR, visualization, and digital shopping experiences.
  • Lead user interviews, usability studies, concept testing, and market research efforts.
  • Translate research findings into actionable recommendations that improve customer outcomes.
  • Help shape innovative experiences related to home improvement, installation services, and AI-assisted shopping.

Ideal Background:
  • Experience in UX Research, CX Research, Human Factors, Design Research, or Market Research.
  • Strong customer interviewing and usability testing skills.
  • Experience supporting digital product teams in consumer-facing environments.
  • Exposure to AI-enabled products, conversational experiences, or emerging technologies is a plus.
  • Design experience is beneficial but not required. Candidates should be comfortable partnering closely with design teams.

 

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