CX Salesforce Solution Architect

This is a leadership role with TCS ESU (TSS). We are seeking a seasoned a seasoned solution architect to lead sales-driven solutioning and design on the Salesforce platform. The ideal candidate combines deep Salesforce expertise with a consultative, AI-enabled approach to draft intelligent, scalable, and business-driven front office solution. Experience in Oracle CX cloud or ServiceNow will be an added advantage.

Lead proactive pre-sales and solution design initiatives, collaborating with sales and customer teams to define clear business value propositions.

Design and architect comprehensive Salesforce solutions spanning Sales, Service, Experience, and Marketing Clouds.

Convert business challenges into robust technical strategies, leveraging Salesforce AI and automation capabilities.

Build trusted advisor relationships and identify opportunities for cross-platform integration.

Experience one or more industry verticals, especially, Technology/Hi Tech, Software, Professional Services, Mfg & with the flexibility & initiative to take up other industry domains,

Industry Specific Go to Market, Consulting and Advisory working with Customers identifying and solving business problems,

Multiple transformation program experience in one or more of the following industries: Technology/Hi Tech, Software, Professional Services, Mfg with in-depth understanding of Industry domain and Trends,

Excellent articulation skills and ability to pitch to CXOs on Innovation and Thought Leadership,

Ability to manage diverse team and project stake holders (Customer & TCS management, Salesforce, ServiceNow, Oracle CX),

Experience in working with team based in multiple time zones,

Innovation Mindset

Qualifications:

13+ years of overall experience with 10+ years' deep expertise in Salesforce ecosystem.

Proven record in pre-sales, consulting, and enterprise-grade implementation cycles.

Hands-on experience with AI/ML integration and data-driven solutioning.

Strong understanding of CRM architecture, governance, and integration frameworks.

Exposure to other CRM platforms like Oracle CX, Microsoft Dynamics, or ServiceNow is desirable.

Excellent communication, stakeholder management, and presentation skills.

NICE TO HAVE

Certification e.g. Salesforce, ServiceNow etc.

Salary Range: $220,000 - $240,000 a year

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