CX Strategy Director

Director of UX Strategy Seniority: Director Level

We're looking for a UX-first leader who applies CX strategy thinking across ecommerce, B2B platforms, and digital products along customer journey touchpoints. This is both a director and an execution role. You'll provide UX direction to the team, help shape design decisions, and apply feedback directly to UX/UI prototypes, ensuring the work reflects a clear, research-grounded point of view. You'll also own the execution of prioritization and roadmap deliverables, synthesizing input from research/analytics, business owners, and design into documented directions the full team can build from. We need someone who can support and communicate "why it works" to clients and cross-functional disciplines.

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The day to day spans these core responsibilities: Strategy & Execution

Partner with teams to build a design-informed product roadmap that balances creative vision with business goals Engage design as an input to early-stage planning Document design strategy, rationale, and key decisions for team alignment Support the team from strategic UX thinking to tactical design executions

Research + Analytics Integration

Lead research synthesis workshops translate raw customer data into actionable design directions

Build CX journey maps and identify audience use cases Support clients and designers in understanding the connection between research findings and design decisions

Client Communication & Presentations

Lead UX thinking and articulate design decisions, grounded in research and strategy Lead discovery calls and strategic workshops to uncover true customer needs Establish success metrics with clients upfront; report on design impact post-launch

Domain Expertise

Develop deep ecommerce expertise (conversion optimization, funnel clarity, personalization, product discovery) Help build secondary B2B experiences (user adoption, workflow clarity, enterprise workflows)

• -- Required Experience

6+ years in design execution, product strategy, and UX leadership roles An expert in ecomm and B2B digital products Proven track record managing stakeholder relationships and presenting to senior leadership Strong research literacy and ability to synthesize analytics, user research from findings to strategy Portfolio or case studies demonstrating both execution and strategic thinking Excellent communication skills: explain design rationale clearly to non-designers and clients Comfortable with ambiguity - can shape direction without requiring perfect specs upfront

• -- Nice-to-Have

Experience with design systems and how to maintain consistency at scale AI/automation fluency - curious about design-to-code tools and research synthesis with AI Conversion optimization background Data analysis skills - can interpret metrics and identify patterns Workshop facilitation experience

• -- Team Structure Youll be joining a design department with:

Executive Creative Director focused on vision, culture, and strategic positioning UX/UI Design Director focused on design systems and visual consistency CX Design Director focused on customer journeys and experience execution Copy + Content Director Team of multi-disciplinary designers Data + Analytics Lead

• -- What We Offer

Culture

Creative excellence with space to do your best work True work-life balance Collaborative team of UX designers, strategists, and developers

Benefits

Salary: $160,000/year Comprehensive health, dental, vision insurance 401(k) with company match Unlimited PTO Hybrid work Tues-Thurs in Madison Square Office Latest UX tools and technology