Overview
The St. Louis Support Services Division for Enterprise Mobility currently has an exciting opportunity for a CX Technology Engineer!
ABOUT THE ROLE
The CX Technology Engineer is responsible for designing, developing, implementing, and maintaining cloud-based contact center communication systems and data infrastructure. This role supports the operational integrity and continuous improvement of hosted customer experience platforms.
We offer a robust Benefits Package including, but not limited to:
- Health, Dental, Vision insurance; Life Insurance; Prescription coverage (employees scheduled for 30+ hours)
- Employee discounts on car rentals, car purchases and much more!
- 401(k) retirement plan with company match and profit sharing
- Educational Assistance (full time - 40+ hours only)
ABOUT THE JOB
This role offers a hybrid work environment requiring at least 3 days in the office, which will be based out of our offices in Weldon Springs, Maryland Heights and Corporate Campus (Clayton) locations. This opportunity has a schedule of Monday - Friday witha start time from 7:00-8:00am CST with flexibility needed based on business needs. The starting pay for this role is $81,100. Compensation decisions will be made based on factors that include but are not limited to experience, education, location, and skill level.
ABOUT THE TEAM
Enterprise Mobility’s Support Services teams are responsible for Global Call Center Operations, Replacement Rental Services Support, Information Management, Customer Service Metric Programs, North American Roadside Assistance, Sales Support, Small Business Programs and Technical Support Helpdesks. This team consists of over 4,000 customer service professionals, support staff and management around the globe in 15 different countries with 70+ million customer contacts handled annually.
Responsibilities
- Collaborate with stakeholders to gather requirements and perform the installation, testing, modification/repair and maintenance of cloud communication software; determine schedules, monitorprogress and track completion
- Develop infrastructure as code using AWS CDK in Node.js/TypeScript
- Integrate and orchestrate services using EventBridge, Lambda, RDS, and DynamoDB
- Build and optimize IVR, ACD, call routing, and voice bot solutions to enhance customer experience.
- Monitor and maintain the performance and privacy/security of communication networks
- Collaborate with cross functional team (CX, product, and operations) to ensure platform stability and efficiency
- Troubleshoot problems, determine appropriate resolutionpath and serve as technical consultant to identify needs; determine and recommend preferred solution to stakeholders and provide cost estimate
- Monitor vendor performance and recommend changes in system design or support as appropriate
- Ensure processes and procedures are in place to support the deployment of new technology and services; initiate knowledge transfer to the team
- Develop and maintain technical design specifications and support documentation
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must live in the state of Missouri and be willing and able to travel to the St. Louis offices weekly as needed
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must be at least 18 years old
- Required: 2+ yrs Experience designing, implementing, and maintaining cloud based contact center technology
- Required: 3+ yrs Experience with voice engineering and contact center solutions such as Amazon Connect, Genesys, CCaaS or similar
Preferred Qualifications:
- IVR/IVA/AI/Natural Language recognition experience preferred
- Experience with AWS CDK, Node.js, TypeScript, Eventbridge, Lambda, Cloudwatch ,and DynamoDB preferred
- AWS Vendor Certification preferred
- Bachelor's Degree preferred
WFH Technical Qualifications for your home office:
- The address on your application must be your current, accurate permanent address
- Must have access to a cell phone to validate security information authentication
- Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
- Minimum upload speed of 10 mbps and minimum download speed of 100 mbps
- Use of wireless, hotspot or WiFi “air cards” are NOT ALLOWED
*Enterprise reserves the right to verify that your internet meets or exceeds these requirements
E
Enterprise Holdings
ABOUT COMPANY:
A family-owned, world-class portfolio of brands. A global network that spans across more than 90 countries. Some 100,000 dedicated team members sharing common values. And more than 1.9 million vehicles taking our customers wherever they need to go. Any way you measure it, we've become a leader in the transportation service industry. How did we get here? By taking care of our customers, our communities and our employees – and staying true to our mission.
Working Here
Our people are the reason for our success. By living out our values each day and providing exceptional customer service, we’ve built a strong culture – one in which we bring honesty and integrity to all we do. We work hard, but never forget to have a little fun in the process. For more than 60 years, our values have been at the root of our success as a team and as individuals.
Our Values:
• Our brands are the most valuable things we own.
• Personal honesty and integrity are the foundation of our success.
• Customer service is our way of life.
• Our company is a fun and friendly place where teamwork rules.
• We work hard... and we reward hard work.
• Great things happen when we listen... to our customers and to each other.
• We strengthen our communities, one neighborhood at a time.
• Our doors are open.
10,000 employees or more
Travel, Transportation and Tourism
Military Leave, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Life Insurance, Merchandise Discounts
https://go.enterpriseholdings.com