Test CXone Studio/Architect IVR flows, routing strategies, queues & skills.
Validate call recording triggers across CXone and Genesys Cloud ,Identify: Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks.
Load & Performance Testing. Use CYRA or external tools to generate high-volume call simulations.
Experience in voice load testing using tools like CYRA, Hammer, or custom call generators
Ability to simulate concurrent calls and track system performance
Prepare test scenarios, test cases, and reusable scripts
Perform E2E customer journey testing for voice & digital channels
IVR platform testing by Cyara and Python/JavaScript for test automation
Generic Managerial Skills, If any
Preferred Skills:
Good understanding of Software Testing Lifecycle (STLC)
Knowledge of contact center platforms:
NICE CXone
Genesys
Cisco UCCE / UCCX
Role Descriptions: Cyara IVR Tester
Essential Skills: Cyara IVR Tester
Desirable Skills: Genesys Developer
Keyword: ~Genesys Developer~
Skills: Test Automation~Genesys Inbound Voice
Experience Required: 6-8
Company Benefits & Culture
Opportunity to work with a dynamic team in a fast-paced environment
Exposure to cutting-edge technologies and methodologies
Supportive and collaborative work culture .
Appreciate your quick response and please feel free to reach me out for any query you may have.
Thanks
Numbers & Facts
Location
Detroit, MI (Remote)
Salary
$55–$60 Per Hour
Skills
Analysis Skillsunmatched
Call Centersunmatched
Call Monitoringunmatched
Call Routingunmatched
Call Volumeunmatched
Cloud Computingunmatched
Communication Skillsunmatched
Documentation Planunmatched
Functional Testingunmatched
Genesys Solutionsunmatched
Identify Issuesunmatched
JavaScriptunmatched
Leading Edge Technologyunmatched
Load Testingunmatched
Performance Analysisunmatched
Performance Testingunmatched
Problem Solving Skillsunmatched
Python Programming/Scripting Languageunmatched
Scripting (Scripting Languages)unmatched
Smoke Testingunmatched
Software Testingunmatched
Team Playerunmatched
Test Automationunmatched
Test Caseunmatched
Test Plan/Scheduleunmatched
Test Scenariounmatched
Test Scriptsunmatched
Test Toolsunmatched
Testingunmatched
Time Managementunmatched
Voice Response Systemsunmatched
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