Cyber Ops Lead I SOC Lead

Role - Cyber Ops Lead I SOC Lead

Experience Required -7+ Years

Must Have Technical/Functional Skills

• Experience in a regulated industry (healthcare, financial services, or similar) handling

sensitive data.

• Relevant certifications such as GCIH, GCIA, Security+, CySA+, or equivalent.
• Familiarity with cloud environments (AWSlAzure) and common cloud security tooling.
• Prior experience building or refining SOC playbooks, runbooks, or standard operating procedures.
• SOC case queue is triaged consistently with clear ownership and no unexplained aging
• Escalation paths to Tech Operations are documented and running smoothly, with fewer dropped handoffs.
• Analyst team has clear expectations, regular feedback, and improving case quality.
• Director, Cyber Defense & Strategy has reliable visibility into SOC health through regular reporting

Roles & Responsibilities

Key Responsibilities

Case & Queue Management

• Own the SOC case queue: triage incoming alerts, tickets, and requests; assign priority and

ownership; track cases through to resolution.

• Maintain SLAs for case handling and escalation; identify and clear bottlenecks before they

become backlogs.

• Ensure consistent documentation, categorization, and closure quality across all cases.

SOC Leadership & Operations

Lead day-to-day SOC operations, including monitoring, alert triage, and initial incident

response.

• Coordinate shift coverage and on-call rotations to maintain continuous monitoring.
• Serve as a senior escalation point for analysts on complex or ambiguous cases.
• Drive continuous improvement Of detection content, playbooks, and standard operating

procedures.

Partnering with Technology Operations

• Act as the primary liaison between Cyber Defense and Tech Operations on issues that span

both teams (eg., system changes, outages, access requests, infrastructure-related findings).

• Coordinate response and remediation activities that require Tech Operations involvement,

ensuring clear handoffs and shared visibility into status.

• Participate in change management and operational reviews where security input is needed.

Incident Response

• Support incident response efforts, including initial triage, containment recommendations, and

coordination across teams during active incidents.

• Contribute to post-incident reviews and help translate lessons learned into process or tooling

improvements.

Mentorship & Team Development

• Mentor and provide day-to-day guidance to SOC analysts; support onboarding and skills

development.

• Help set expectations for case quality, communication, and escalation practices.

Reporting & Metrics

• Track and report on SOC operational metrics (case volume, time-to-triage, time-to-resolution,

escalation rates) to the Director, Cyber Defense & Strategy.

• Flag trends or recurring issues that indicate a need for process, tooling, or staffing changes.

Required Qualifications

5+ years of experience in a Security Operations Center or similar cyber defense role, including

at least 1-2 years in a lead , senior analyst, or shift-lead capacity

• Demonstrated experience managing case/ticket queues and driving them to resolution in a

fast-paced environment.

• Working knowledge Of SIEM, EDR, and case/ticket management tooling

Solid understanding Of incident response fundamentals (triage, containment, escalation).

• Comfortable working cross-functionally with Technology Operations, IT, and Engineering

teams.

• Strong written and verbal communication skills; able to translate technical detail for varied

audiences.

• Willingness and ability to work on-site in Draper, UT, including participation in on-call/shift

coverage as needed.

Base Salary Range : $100,000 to $120,000 Per Annum

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.