Cyber Store Business Manager

Goodwill - Redwood Empire

Santa Rosa, CA

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JOB DETAILS

SALARY

SKILLS

Administrative Skills, Alliance/Partner Management, Auto Insurance, Business Growth, Class C License, Communication Skills, Computer Skills, Continuous Improvement, Credit and Collections, Customer Support/Service, Data Analysis, Detail Oriented, Driver's License, English Language, Financial Management, Funding, High School Diploma, Interpersonal Skills, Leadership, Mathematics, Merchandising, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multilingual, Organizational Skills, People Management, Performance Metrics, Physical Demands, Procedure Implementation, Process Improvement, Product Pricing, Profit & Loss, Resolve Customer Issues, Retail Management, Revenue Growth, Revenue Planning, Revenue/Sales Reporting, Safety Standards, Sales, Spanish Language, Staff Development, Staff Training, Team Lead/Manager, Team Player, Time Management, Training/Teaching, User Interface/Experience (UI/UX), Vendor/Supplier Relations, eCommerce Sales

LOCATION

Santa Rosa, CA

POSTED

8 days ago

POSITION TITLE:               Cyber Store Business Manager
STATUS:                              Exempt
DEPARTMENT: 5231 - ShopGoodwill
REPORTS TO:                    Director of Stores
SAFETY SENSITIVE: HIGH – Position is subject to pre-employment physical and, drug & alcohol screening.

The starting salary for this position is $72,800 per year.

CHARACTERISTICS OF THE JOB: The Cyber Store Business Manager is responsible for all facets of cyber operations including financial performance, personnel management, collections, processing, loss control while ensuring maximum profitability and efficiency and a positive image of GIRE in the community.

PROVIDES SUPERVISION TO: Cyber store staff

RESPONSIBILITIES - ESSENTIAL FUNCTIONS:

Own and drive cyber store revenue performance, ensuring achievement of financial targets and revenue growth
Utilize data analytics to understand variances and progress of KPIs. Responsible for ensuring that all reporting of sales and production data is delivered timely to the appropriate stakeholders
Ensure internal and external policies, procedures and standards are met
Implement and maintain procedures to maximize efficiency in production, sales, customer service and receipt of store donations with a focus on continuous improvement
Consistently deliver high-quality customer service, resolving all customer issues in a satisfactory and timely manner
Manage end-to-end processes required for online sales and shipping, including maintaining relationships with external partners and vendors.

Manage the front-end website experience, category strategy, landing pages, product assortment, pricing, and overall merchandising mix
Ensure that safety standards are met

Provide training and effective communication to store management to maximize the quality of donated goods being sent to cyber store
Maintain a team-oriented environment. Manage cyber team within Goodwill guiding principles
Create accountability through training and development of all employees on job responsibilities, work habits, and policies and procedures of GIRE.

Ensure that all department administrative functions are carried out timely and efficiently
Identify and communicate recommendations to improve user experience, sales conversion, and opportunities for revenue growth.

ANCILLARY FUNCTIONS:

Back up any position in the department as needed to accomplish goals.
Engage in professional development.
Assume responsibility in an emergency event.
Actively participate in all trainings and meetings
Respond to facility needs outside regular business hours (e.g. alarm calls, emergencies, etc.)
Present yourself and GIRE positively and professionally at all times.
Exhibit positive leadership resulting in a positive work atmosphere for customers, clients, participants, co-workers, and management.
Perform other job-related duties as assigned by management

QUALIFICATIONS:

High School diploma required; post-secondary education with an emphasis in Business preferred.
3 years of proven management experience in an increasingly responsible supervisory/management position, management experience in an online sales environment is preferred.
Ability to demonstrate growth of business and process improvement
Valid CA Class C Driver’s License and proof of personal auto insurance
Must have access to a reliable passenger vehicle that supports completion of essential and ancillary functions of the position
Computer skills in Word, Excel, and Outlook at proficient level
Superior organizational and general administrative skills
Developed leadership skills resulting in strong ability to motivate people, instill accountability and achieve results
Must be able to work a flexible schedule
Ability to read, write and speak English clearly and fluently
Ability to perform basic math functions

DESIRED TRAITS AND COMPETENCIES

Respect of others
Ability to perform effectively and cooperatively as part of a team
Excellent interpersonal skills and the ability to interact effectively with a diverse population
Excellent attention to detail
Bilingual, English and Spanish preferred

WORK ENVIRONMENT: Exposure to low level noise. Temperate climate. Overhead lighting. Occasional in person interaction with the general public. May be exposed to moderate levels of dust.

PHYSICAL REQUIREMENTS: Continuous standing, sitting, bending, stooping, stretching, bending, twisting, walking with mobility throughout workspace. Continuous simple grasping. Frequent to continuous fine finger movement to operate computer. Ability to lift up to 50 pounds occasionally. Continuous speech and visual skills required.

PROMOTIONAL & DEVELOPMENT OPPORTUNITIES:
Promotable to higher level of management with demonstrated mastery of skills, acquisition of relevant trainings, certifications, or experience relevant to the promotable position. All promotions are based on business needs, as positions are available.

About the Company

Goodwill - Redwood Empire

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