A financial services organization is seeking an IT professional to support day-to-day Identity and Access Management (IAM) and Privileged Access Management (PAM) operations. This role will focus heavily on CyberArk administration, access lifecycle requests, credential support, user provisioning and deprovisioning, and maintaining appropriate controls and documentation in a regulated environment.
The ideal candidate is detail-oriented, comfortable working within structured IT service management processes, and professionally fluent in both English and Chinese.
RESPONSIBILITIES
Process IT access requests for user onboarding, role changes, transfers, and timely offboarding.
Support day-to-day CyberArk operations, including privileged credential configuration, safe administration, account unlocking, and credential rotation.
Troubleshoot CyberArk access issues, including password resets, account unlocks, and MFA-related problems.
Add and remove users from designated CyberArk safes based on approved access requests.
Manage access requests through ITSM ticketing platforms while maintaining accurate and complete documentation.
Ensure all access changes follow established approval workflows, Segregation of Duties (SoD) requirements, and internal security policies.
Monitor privileged account activity and escalate potential unauthorized access or policy exceptions.
Support periodic identity and access recertification activities, including account inventories, evidence collection, screenshots, and reviewer tracking.
Partner with application owners and infrastructure teams to resolve access issues and validate authorization.
Maintain IAM procedures, documentation, and operational standards.
Participate in IAM-related projects, system upgrades, process improvements, and automation initiatives.
QUALIFICATIONS
Bachelor s degree in Computer Science, Information Technology, Information Systems, Cybersecurity, or a related discipline.
1 3 years of hands-on experience in IT Helpdesk, Service Desk, Access Administration, IT Infrastructure, or System Administration.
Working knowledge of CyberArk or comparable PAM platforms, including user administration, account onboarding, password resets, and safe management.
Experience working daily with IT Service Management (ITSM) ticketing platforms such as ServiceNow or Ivanti.
Understanding of core security concepts including authentication, authorization, audit logging, and the Principle of Least Privilege.
Fundamental knowledge of operating systems, networking, databases, and enterprise applications.
Strong process discipline and exceptional attention to detail.
Ability to accurately perform repetitive operational tasks while following established SOPs.
Professional fluency in English and Chinese, both written and verbal.
PREFERRED EXPERIENCE
Experience supporting IT operations or access administration within a highly regulated environment such as banking, financial services, or healthcare.
Hands-on familiarity with the CyberArk PVWA interface.
CompTIA A+, Security+, or comparable foundational IT certification.
Familiarity with FFIEC guidance and the NIST Cybersecurity Framework.
Experience supporting access reviews, audit evidence, or identity recertification processes.
Numbers & Facts
Location
New York, NY
Salary
$30–$50 Per Hour
Skills
Authenticationunmatched
Automationunmatched
Banking Servicesunmatched
Chinese Languageunmatched
CompTIA A+unmatched
CompTIA Security+unmatched
Computer Scienceunmatched
Consultingunmatched
Customer Escalationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Document Managementunmatched
Documentationunmatched
Documentation Standardsunmatched
English Languageunmatched
Enterprise Applicationsunmatched
Financial Servicesunmatched
Healthcareunmatched
Help Deskunmatched
IT Service Management (ITSM)unmatched
Identify Issuesunmatched
Identity Data Managementunmatched
Information Technology & Information Systemsunmatched
Internet Securityunmatched
Onboardingunmatched
Operating Systemsunmatched
Operational Supportunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
ServiceNowunmatched
Standard Operating Procedures (SOP)unmatched
Systems Administration/Managementunmatched
Technical Supportunmatched
Time Managementunmatched
U.S. National Institute of Standards and Technology (NIST)unmatched
User Account Administrationunmatched
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