Application Programming Interface (API), Best Practices, Communication Skills, Desktop PC, Documentation, Endpoint Security, Enterprise Protection, IT Service Management (ITSM), Identify Issues, Mentoring, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Operating System, Operations Processes, REST (Representational State Transfer), Security Information and Event Management (SIEM), Security Infrastructure, System Center Configuration Manager (SCCM), Technical Support, Technical Writing, Windows PowerShell