Cybersecurity Staff Analyst | Incident & Problem Management (Remote)

Position Purpose:

The objective of Incident/Problem Management is to drive incident lifecycle management in order to reduce the velocity of incidents and mean time to resolution, while increasing overall security of the environment through infrastructure and application hardening.

• Facilitate security incidents to a prompt resolution
• Identify opportunities to improve overall lifecycle management of products
• Eliminate or reduce the impact of service outages and problems within The Home Depot
• Coordinate and ensure major events are well-communicated and are driven to completion
• Real-time monitoring and notifications of high-profile events
• Instant action on adverse effects

Preferred qualifications

• Experience in Incident, Problem, or Change management
• Experience in ITIL V4 Foundation
• Excellent communication skills
• Ability to de-escalate and lead situations
• Knowledge of IT systems and purpose

Responsibilities

§ Respond to incident engagements

§ Familiar with ITIL v4 Foundation

§ Base knowledge of IT systems and purpose

§ Scope and document all incidents with appropriate parameters

§ Manage incidents to service restoration including validation

§ Follow escalation process

§ Create and assign problem records, when appropriate

§ Document root cause and no-repeat plans for all assigned problem records

§ Follow up on problem tasks to completion.

§ Ensure end-users follow emergency break/fix process for change compliance

§ Facilitate activities involved in the event management process

Key Responsibilities:

• 100% Deliver Execution, Plans & Aligns, Develop Others - Oversee multiple projects simultaneously; Strategic partner to align solutions to customers expectations Communicate to various levels of business partners; Collaborate with stakeholders, business partners, colleagues, developers and others to deliver high quality solutions; Partner cross-functionally to define assess, communicate, implement, train and change management of projects; Lead, mentor and provide guidance to team members and partners; Serve as SME and perform research/analysis within assigned projects

Direct Manager/Direct Reports:

• This position typically reports to Manager or Sr. Manager
• This position has 0 Direct Reports

Travel Requirements:

• No travel required.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• 2+ years of previous leadership experience

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

• 8

Competencies:

• Action Oriented

• Collaborates

• Drives Engagement

• Communicates Effectively

• Customer Focus

• Drives Results

• Manages Conflict

• PAY RANGE

• PAY RANGE

Starting pay may vary based on factors including, but not limited to, position offered and location.

$120,000.00 - $190,000.00

• Work Location

• Work Location

Remote/virtual - Associates in remote roles complete their primary job responsibilities from home. Depending on the position, a remote role may be entirely virtual or it may require living within a commutable distance of an assigned company office to support occasional, in-person responsibilities.

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Work Location

Onsite - An associate in an onsite role works in a specific Home Depot location in order to complete their job duties.

Multisite - An associate in a multisite role works from multiple locations (e.g. Home Depot location or a customer's homes) to complete their job duties.

Hybrid - A hybrid role blends in-office and remote/virtual work locations. An associate will work from a designated Home Depot location on some days and remote/virtually on others.

Remote/virtual - An associate in a remote/virtual role does not have to be at a designated Home Depot location to complete their job duties.

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