Cyra Tester

Job Title: Cyra Tester
Duration- Fulltime Permanent
Location: Detroit, Michigan (Onsite From Day 1)

Job Description:
Cyra Tester

" Develop, maintain, and execute CYRA automated test scripts.
" Build automated suites for regression, smoke, and functional testing.
" Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS.
" Analyze CYRA reports and troubleshoot failures
" Test CXone Studio/Architect IVR flows, routing strategies, queues & skills.
" Validate call recording triggers across CXone and Genesys Cloud ,Identify: Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks.
" Load & Performance Testing. Use CYRA or external tools to generate high-volume call simulations.
" Experience in voice load testing using tools like CYRA, Hammer, or custom call generators
" Ability to simulate concurrent calls and track system performance
" Prepare test scenarios, test cases, and reusable scripts
" Perform E2E customer journey testing for voice & digital channels
" IVR platform testing by Cyara and Python/JavaScript for test automation
" Minimum 4 years of experience in contact center related technologies and experience in testing any IVR platform (manual and Cyara)
" Good understanding of below contact center concepts:
o IVR, Bots, Routing, CTI, Agent Desktop, Dialers, WFM
" Design, develop, execute and maintain automated test scripts for the IVR system
" Verify and validate performance and reliability of the IVR system.
" Good understanding of Cyara Velocity, Cruncher and Pulse modules
" Develop and document test plans
" Work closely with the development team to ensure defects are closed timely manner.
" Strong analytical, problem-solving and Troubleshooting skills
" Excellent communication skills and should work directly with customers/vendor.