D6 & D9 ASSET PROTECTION SPECIALIST
Kroger Co.
Peoria, IL
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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Accounts Payable, Asset Management, Auditing, CCTV, Communication Skills, Corporate Policies, Customer Support/Service, Diversity, Federal Laws and Regulations, Functional Testing, High School Diploma, Investigative Reports, Law Enforcement, Loss Prevention, Maintain Compliance, Physical Security, Presentation/Verbal Skills, Problem Solving Skills, Profit & Loss, Reporting Skills, Resolve Customer Issues, Retail, Special Needs, State Laws and Regulations, Surveillance, System Operations, Willing to Travel, Writing Skills
LOCATION
Peoria, IL
POSTED
30+ days ago
- High School Diploma or GED
- Excellent oral/written communication skills
- Exceptional customer service skills
- Demonstrated ability to maintain integrity, honesty and professionalism
- Ability to diffuse confrontational situations
- Bachelor's Degree
- 1 year of retail asset protection experience
- Any multi-store asset protection experience
- Wicklander Certification
- Operational knowledge of CCTV systems
- Conduct plainclothes surveillance to detect internal and external loss within a store environment
- Conduct internal and external investigations and report findings to appropriate stakeholders; apprehend individuals involved in illegal acts
- Comply with all federal, state, and local laws, as well as company policies and procedures, when carrying out responsibilities
- Conduct physical security checks; make recommendations to prevent loss and improve profitability
- Partner with law enforcement and prepare case reports for criminal prosecution
- Identify and resolve conditions/behaviors that affect shrink, safety and profitability by auditing for compliance and communicating AP awareness
- Serve as a district and division liaison to identify and develop solutions to reduce waste
- Complete thorough reports on all AP related activities
- Support the district asset protection manager (APM) in execution of AP initiatives
- Ensure the implementation and effectiveness of AP strategies at store level
- Assist the district APM with external and internal investigations
- Testify in court and labor hearings on behalf of the company
- Ensure compliance with corporate policies and procedures
- Test functionality of store AP equipment (EAS, Lane Hawk, CCTV, etc.) during store visits
- Travel to locations throughout the division and maintain ability to work a varied schedule and on weekends
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
About the Company
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