Job Description
Title: DAS MARCS: Service Desk 1
Job ID: 804966
Note:
This will be a second shift position, 3: 00 PM to 11: 00 PM, straight 8. Meaning they eat lunch while on duty at their workstation. Tuesday night through Saturday night.( End of work week is Saturday night @ 11: 00 PM)
Job Description:
May be asked to work overtime to cover other Staff at times however probably very seldom will happen.
Provides call center, maintenance, and documentation support to information system users and/or IT specialists (e.G., enters meta-data into repositories, performs loading validation, executes unit or system test scripts, provides maintenance support for application software, develops, organizes, files, and maintains platform specific documentation).
Knowledge of: (1) computers & electronics;(2) oral & written communication tools & techniques;(3) customer support & personal service;(4) telecommunications (e.G., Microwave, wireless, fiberoptic);(5) IT security principles & methods;(6) Client MCC 7500 Radio Console;(7) MARCS tower sites safety practices (e.G., HVAC, door alarms, etc);(8) operating systems installation & configuration procedures;(9) network standards, protocols & procedures;(10) platform usage;(11) capabilities of network equipment including, routers, switches, bridges, & related hardware;(12) back-up & recovery techniques;(13) technical writing & documentation practices.
Skill for: (14) reading comprehension;(15) speaking;(16) service orientation;(17) installation;(18) troubleshooting;(19) critical thinking;(20) systems evaluation & operational / systems monitoring.
Ability to: (21) transport items up to 50 lbs;(22) operate help desk software (e.G., Service Now, Salesforce, & Remedy, Cisco Finesse, Jabber (for call center), IRIS, Powershell, Genesis, UEM, Grafana, MS Office 365 apps. (23) carry out instructions in written, oral or picture form;(24) understand manuals & verbal instructions technical in nature;(25) stay abreast of current technologies in area of IT assigned;(26) deal with problems involving several variables in familiar context
Required / Desired Skills Skill Required / Desired Amount of Experience Experience in Help Desk Software (e.G., Service Now & Remedy, IRIS, Powershell, Genesis, UEM, Grafana) Required 5 Years Capable of High Level Documentation and Attention to Detail in Service Now / Ticketing solution. Required 3 Years Service orientation;Installation;Troubleshooting;Critical thinking;Systems Evaluation & Operational / Systems Monitoring. Required 5 Years
Job ID: 804966
Note:
This will be a second shift position, 3: 00 PM to 11: 00 PM, straight 8. Meaning they eat lunch while on duty at their workstation. Tuesday night through Saturday night.( End of work week is Saturday night @ 11: 00 PM)
Job Description:
May be asked to work overtime to cover other Staff at times however probably very seldom will happen.
Provides call center, maintenance, and documentation support to information system users and/or IT specialists (e.G., enters meta-data into repositories, performs loading validation, executes unit or system test scripts, provides maintenance support for application software, develops, organizes, files, and maintains platform specific documentation).
Knowledge of: (1) computers & electronics;(2) oral & written communication tools & techniques;(3) customer support & personal service;(4) telecommunications (e.G., Microwave, wireless, fiberoptic);(5) IT security principles & methods;(6) Client MCC 7500 Radio Console;(7) MARCS tower sites safety practices (e.G., HVAC, door alarms, etc);(8) operating systems installation & configuration procedures;(9) network standards, protocols & procedures;(10) platform usage;(11) capabilities of network equipment including, routers, switches, bridges, & related hardware;(12) back-up & recovery techniques;(13) technical writing & documentation practices.
Skill for: (14) reading comprehension;(15) speaking;(16) service orientation;(17) installation;(18) troubleshooting;(19) critical thinking;(20) systems evaluation & operational / systems monitoring.
Ability to: (21) transport items up to 50 lbs;(22) operate help desk software (e.G., Service Now, Salesforce, & Remedy, Cisco Finesse, Jabber (for call center), IRIS, Powershell, Genesis, UEM, Grafana, MS Office 365 apps. (23) carry out instructions in written, oral or picture form;(24) understand manuals & verbal instructions technical in nature;(25) stay abreast of current technologies in area of IT assigned;(26) deal with problems involving several variables in familiar context
Required / Desired Skills Skill Required / Desired Amount of Experience Experience in Help Desk Software (e.G., Service Now & Remedy, IRIS, Powershell, Genesis, UEM, Grafana) Required 5 Years Capable of High Level Documentation and Attention to Detail in Service Now / Ticketing solution. Required 3 Years Service orientation;Installation;Troubleshooting;Critical thinking;Systems Evaluation & Operational / Systems Monitoring. Required 5 Years
Numbers & Facts
| Location | Columbus, OH |
| Industry | Staffing/Employment Agencies |
| Salary | $21.29 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Skills
- Call Centersunmatched
- Computer Securityunmatched
- Customer Support/Serviceunmatched
- Data Entryunmatched
- Data Recoveryunmatched
- Detail Orientedunmatched
- Documentationunmatched
- Educational Technologyunmatched
- Electronicsunmatched
- Fiber Opticsunmatched
- File Maintenanceunmatched
- HVACunmatched
- Help Desk Softwareunmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Metadataunmatched
- Microwavesunmatched
- Network Protocolsunmatched
- Network Routersunmatched
- Network Switchingunmatched
- Network System Hardwareunmatched
- Operational Auditunmatched
- Presentation/Verbal Skillsunmatched
- Remedyunmatched
- ServiceNowunmatched
- Software Administrationunmatched
- Support Documentationunmatched
- System Operationsunmatched
- System Testunmatched
- Systems Administration/Managementunmatched
- Systems Analysisunmatched
- Technical Writingunmatched
- Telecommunicationsunmatched
- Test Scriptsunmatched
- Unit Testunmatched
- Windows PowerShellunmatched
- Wireless Communicationsunmatched
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