DAS MARCS: Service Desk 1

Lancesoft

Columbus, OH

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JOB DETAILS

SALARY

$21.29

SKILLS

Call Centers, Computer Security, Customer Support/Service, Data Entry, Data Recovery, Detail Oriented, Documentation, Educational Technology, Electronics, Fiber Optics, File Maintenance, HVAC, Help Desk Software, Identify Issues, Information Technology & Information Systems, Metadata, Microwaves, Network Protocols, Network Routers, Network Switching, Network System Hardware, Operational Audit, Presentation/Verbal Skills, Remedy, ServiceNow, Software Administration, Support Documentation, System Operations, System Test, Systems Administration/Management, Systems Analysis, Technical Writing, Telecommunications, Test Scripts, Unit Test, Windows PowerShell, Wireless Communications

LOCATION

Columbus, OH

POSTED

24 days ago

Title: DAS MARCS: Service Desk 1
Job ID: 804966

Note:
This will be a second shift position, 3: 00 PM to 11: 00 PM, straight 8. Meaning they eat lunch while on duty at their workstation. Tuesday night through Saturday night.( End of work week is Saturday night @ 11: 00 PM)

Job Description:
May be asked to work overtime to cover other Staff at times however probably very seldom will happen.

Provides call center, maintenance, and documentation support to information system users and/or IT specialists (e.G., enters meta-data into repositories, performs loading validation, executes unit or system test scripts, provides maintenance support for application software, develops, organizes, files, and maintains platform specific documentation).
Knowledge of: (1) computers & electronics;(2) oral & written communication tools & techniques;(3) customer support & personal service;(4) telecommunications (e.G., Microwave, wireless, fiberoptic);(5) IT security principles & methods;(6) Client MCC 7500 Radio Console;(7) MARCS tower sites safety practices (e.G., HVAC, door alarms, etc);(8) operating systems installation & configuration procedures;(9) network standards, protocols & procedures;(10) platform usage;(11) capabilities of network equipment including, routers, switches, bridges, & related hardware;(12) back-up & recovery techniques;(13) technical writing & documentation practices.
Skill for: (14) reading comprehension;(15) speaking;(16) service orientation;(17) installation;(18) troubleshooting;(19) critical thinking;(20) systems evaluation & operational / systems monitoring.
Ability to: (21) transport items up to 50 lbs;(22) operate help desk software (e.G., Service Now, Salesforce, & Remedy, Cisco Finesse, Jabber (for call center), IRIS, Powershell, Genesis, UEM, Grafana, MS Office 365 apps. (23) carry out instructions in written, oral or picture form;(24) understand manuals & verbal instructions technical in nature;(25) stay abreast of current technologies in area of IT assigned;(26) deal with problems involving several variables in familiar context

Required / Desired Skills Skill Required / Desired Amount of Experience Experience in Help Desk Software (e.G., Service Now & Remedy, IRIS, Powershell, Genesis, UEM, Grafana) Required 5 Years Capable of High Level Documentation and Attention to Detail in Service Now / Ticketing solution. Required 3 Years Service orientation;Installation;Troubleshooting;Critical thinking;Systems Evaluation & Operational / Systems Monitoring. Required 5 Years

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

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