Data Analyst and Customer Advisor

RX2 Solutions

Norristown, PA

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JOB DETAILS

SKILLS

Analysis Skills, Business Analysis, Business Solutions, Communication Skills, Customer Experience, Customer Relations, Customer Response, Customer Satisfaction, Customer Service Management, Customer Support/Service, Customer/Client Research, Data Analysis, Data Sets, Detail Oriented, Finance, Genetics, High School Diploma, Industry/Trade Analysis, Interpersonal Skills, Market Trend Analysis, Marketing, Microsoft Access Database, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Multitasking, Operational Audit, Presentation/Verbal Skills, Problem Solving Skills, Python Programming/Scripting Language, Research Skills, SQL (Structured Query Language), Sales Management, Salesforce.com, Strategic Planning, Team Player, Time Management, Trend Analysis, Writing Skills

LOCATION

Norristown, PA

POSTED

6 days ago

TITLE: Customer Analyst & Advisor
TYPE: Contract
LOCATION: Norristown, PA
ONSITE/REMOTE/HYBRID: Hybrid, onsite 3 days per week
START DATE: July 2026
SHIFT: Monday – Friday, standard business hours

We are seeking a Customer Analyst & Advisor to serve as a key resource for customer support, account management, and data-driven business analysis. This role acts as a primary point of contact for member companies and stakeholders, responding to inquiries, conducting research, analyzing customer and operational data, and providing recommendations that enhance customer experience and business performance. The ideal candidate is a strong communicator, analytical thinker, and customer-focused professional who thrives in a collaborative environment while managing multiple priorities.

MAIN RESPONSIBILITIES

Serve as a primary contact for customer inquiries and requests, ensuring timely, accurate, and complete resolution of issues.
Respond to customer communications through various channels, including phone and email.
Perform data analysis utilizing large datasets to identify trends, patterns, and business insights.
Conduct primary and secondary research to support customer inquiries, business initiatives, and decision-making efforts.
Track and document incoming requests to ensure consistency, accuracy, and quality in customer responses.
Identify recurring customer questions and recommend enhancements to internal knowledge resources and support materials.
Provide support for routine and time-sensitive customer requests while maintaining a high level of service.
Anticipate customer challenges and recommend practical solutions to address business needs.
Build and maintain positive relationships with member organizations and external stakeholders while promoting a high standard of customer satisfaction.
Develop and maintain a broad understanding of organizational operations, products, services, strategic initiatives, and industry trends.
Manage multiple assignments, projects, and priorities simultaneously while exercising sound judgment and effective time management.
Adapt effectively to changing priorities, processes, and business requirements.
Collaborate across departments and functional teams to support organizational objectives and deliver customer-focused solutions.

QUALIFICATIONS

Bachelor's degree preferred; however, candidates with a High School Diploma and a minimum of five years of relevant work experience, or an Associate's degree and at least two years of experience in a customer-facing or client management role, will also be considered. Recent college graduates are encouraged to apply.
Background in customer support, client management, customer experience, data analytics, marketing, finance, or a related field.
Strong analytical and strategic thinking skills with the ability to interpret data and develop actionable insights.
Experience working with large datasets and performing data analysis.
Demonstrated ability to produce accurate, high-quality work with exceptional attention to detail.
Excellent written, verbal, presentation, and interpersonal communication skills.
Advanced proficiency with Microsoft Excel required, along with strong working knowledge of Microsoft Word and PowerPoint.
Familiarity with SQL and Python is beneficial.
Experience with Salesforce, Microsoft Access, or similar business applications is a plus.
Data Analytics certification is advantageous.
Strong problem-solving skills and the ability to evaluate issues using logical and analytical approaches.
Proven ability to manage multiple priorities while meeting deadlines and maintaining a high level of accuracy.
Self-motivated with the ability to work independently and take initiative.
Strong customer service orientation with a commitment to building trusted relationships and delivering exceptional support.
Ability to work collaboratively with individuals across multiple levels and functional areas of an organization.
Interest in the energy industry and willingness to develop knowledge of industry trends, markets, products, and services.
Reliable transportation and ability to work onsite three days per week in a hybrid work environment.
Demonstrated desire and capability to grow professionally through increased responsibility, expertise, and accountability.

EOE STATEMENT
We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

About the Company

RX2 Solutions

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