Artificial Intelligence (AI), Business Support, Change Management, Continuous Improvement, Conversation Engine, Data Analysis, Data Collection, Data Processing, Data Quality, Documentation, Performance Metrics, Process Development, Quality Assurance Methodology, Relational Databases (RDBMS), SQL (Structured Query Language), Statistics Software, Stored Procedures, Test Design, Training/Teaching
Primary Role
Ensure solutions are used, understood, and continuously improved.
Key Responsibilities
- Monitor adoption, usage, and performance metrics
- Coordinate training, communications, and change management
- Testing
- Access Management
- Serve as frontline business support and escalation point
- Identify process gaps, user pain points, and optimization opportunities
- Maintain documentation and knowledge assets
- Human in the Loop for AI ChatBot
- Monitors Teams Channels during and after Deployment
Level I
0-2 Years of Experience. Performs data collection, analysis, validation, and reporting. Designs, tests, and documents processes, SQL queries, and stored procedures. Extracts and analyzes data from various sources, including databases, manual files, and external websites. Responds to data inquiries from various groups within an organization. Creates and publishes regularly scheduled and ad hoc reports. Documents reporting requirements and processes and validates data components as required. Requires experience with relational databases and knowledge of query tools and/or statistical software. Strong analytical and organizational skills also essential.
T
Talent Software Services, Inc.