UX Researcher (Intranet Transformation)

SGA Inc.

New York, NY

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JOB DETAILS

SALARY

$33–$40 Per Hour

SKILLS

Analysis Skills, Artificial Intelligence (AI), Best Practices, Cartography, Change Management, Communication Skills, Content Management, Content Structure, Cross-Functional, Customer Support/Service, Data Analysis, Documentation, Financial Services, Genetics, High Level Architecture (HLA), Human-Computer Interaction, Information Architecture, Information Science, Insurance, Intranet, Library and Information Science, Metadata, Microsoft Product Family, Microsoft SharePoint, Needs Assessment, Organizational Skills, Persuasion Skills, Power BI, Problem Solving Skills, Quality Assurance Methodology, Regulatory Compliance, Requirements Management, Research Skills, Science Library, Staff Development, Taxonomies, Test Tools, Usability Engineering, Usability Testing, User Experience Design (UXD), User Interface/Experience (UI/UX), Wire-Frame Modeling, Wireframes, Writing Skills

LOCATION

New York, NY

POSTED

1 day ago

Software Guidance & Assistance, Inc., (SGA), is searching for a UX Researcher (Intranet Transformation) for a 6-month contract assignment with one of our premier Financial/Insurance Services clients in midtown Manhattan, NY (Hybrid).

Contract thru end of year
Onsite 3 x week
Interview process: 2-3 steps
Proposed start date after July 4th holiday
This is more of a liaison (not high level nor architect): write surveys, analyze results, analytics tools, leverage AI tools to analyze data, strong communication & conduct presentations.

Position goal

Ensure the global corporate intranet's content is organized intuitively to:
Enhance colleague experience and accessibility with a focus on clarity, findability, usability, and scalability
Align with firm goals, governance and compliance standards
Integrate AI to automate tagging, content suggestions, and user experience optimization based on IA principles

Who we're looking for:
Will play an important role on our intranet transformation project. This role will focus on understanding colleague and business needs to design an intuitive, efficient, and scalable information architecture for our intranet.
Responsible for creating the navigation, taxonomy, and overall content structure that will enhance user experience and support organizational goals.

Responsibilities:

Collaborate with stakeholders to gather and analyze requirements.
Design and develop the intranet's information architecture, including navigation, site maps, and content taxonomy.
Create wireframes and navigation models to guide intranet design and development teams.
Ensure content is organized logically to improve findability and usability.
Develop clear, consistent naming conventions and metadata schemas to describe content accurately.
Work closely with content owners, UX designers, and developers to implement and refine the architecture.
Conduct usability testing and incorporate feedback to optimize the intranet structure.
Create and maintain comprehensive documentation of the information architecture.
Communicate architecture decisions and benefits to stakeholders to support adoption and change management.
Align intranet architecture with organizational standards and compliance requirements.
Ensure information architecture works seamlessly across different devices and platforms.

Required Skills:

3-5 Years of experience.
Experience with intranet & content management platforms, preferably SharePoint Online and Microsoft 365.
Ability to write surveys, use analytics tools and analyze results, preferably with PowerBI, tyGraph or similar.
Proven experience as an Information Architect, preferably with intranet or enterprise content management projects.
Strong understanding of information architecture principles, user-centered design, and content strategy.
Proficiency in creating site maps, wireframes, navigation flows, and taxonomies.
Ability to analyze complex information and translate it into clear, user-friendly structures.
Must be persuasive and present fact-based recommendations.
Familiarity with usability testing methods and tools.
Knowledge of accessibility standards and best practices.
Experience working in global cross-functional teams and agile environments.

Preferred Skills:

Bachelor's degree in Information Science, Library Science, Human-Computer Interaction, or related field preferred.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.
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About the Company

SGA Inc.

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