Data Analyst

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing programs as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE: $71449.27 - $75209.76 Per Year

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits

JOB SUMMARY AND PURPOSE

The Data Analyst reviews and validates the data entered into the Homeless Management Information System (HMIS) and other databases by program staff and dedicated Data Quality Specialists; supports Database Lead.  Conducts independent analysis reviewing data trends to develop improved automation in support of program missions.  Trains all users of HMIS and other databases, assists in program funder audits, internal audits and monitoring visits. 

DUTIES AND RESPONSIBILITIES

• Responsible to maintain, interpret, test, and analyze data to ensure information is being properly stored in client enrollment databases (e.g. HMIS)
• Identify, analyze, and interpret trends in complex data sets.
• Identify and implement technical solutions where efficiencies may be gained through automation.
• Develop and maintain queries, reports, and data feeds for internal and external users.
• Assist in assembling complex ideas, issues and observations into useful explanations and clear direction for the team.
• Provide technical assistance and cross training to other team members.
• Maintain knowledge on current HUD data elements and requirements or requirements by other funders.
• Participate in meetings and business and data analysis activities with cross-functional teams to gather required reporting and dashboard requirements.
• Lead and/or assist with ad hoc data-related projects such as survey collection or generating reporting for funders on grant performance
• Other duties as may be required to support program with database and information system expertise.

ESSENTIAL DUTIES:

• An essential function of this position requires incumbents to report to the office.
• Reviews, Analyzes, and Validates database entries of Data Quality Specialists and program staff, through regular audits and spot checks.
• Identifies data trends, develops and recommends improved processes and automation
• Creates HMIS and database reports to support Program Managers, shelter management and corporate requirements
• Coordinates with program staff to ensure data entry is accurate and timely from all locations
• Trains staff on HMIS and other relevant databases, subject matter expert for databases
• Assists program staff with internal and funder audits
• Conducts program analysis, reports to Database Lead
• Other duties as required (subject to change based on the needs of the organization). 

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION:

• Masters Degree in Data Science, Public Administration, or other relevant discipline

EXPERIENCE:

• 4-years of experience operating/maintaining database
• 2 years of experience serving a non-profit organization
• Advanced experience with clustered analysis of client service data

PREFERRED QUALIFICATIONS:

• U.S. Veteran preferred.
• Familiarity with HMIS, Adsystech, and/or Clarity programs
• Experience working with veterans, people in recovery and/or homelessness individuals
• Bilingual preferred (English and Spanish)

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.