Data Analyst

ITCON Services

Nashville, TN

JOB DETAILS
SKILLS
Analysis Skills, Business Intelligence Software, Call Center Operations, Call Centers, Call Volume, Data Analysis, Data Quality, Forecasting, Leadership, Maintain Compliance, Operational Audit, Operational Improvement, Operational Support, Performance Analysis, Problem Solving Skills, Quality Assurance, Reporting Dashboards, Risk Analysis, SQL (Structured Query Language), Statistics, Trend Analysis, United States Citizen, Workforce Management
LOCATION
Nashville, TN
POSTED
30+ days ago
Role Summary
The Data Analyst supports operational performance, forecasting, and reporting for the 287(g) Contact Center, ensuring leadership has accurate insights into call volumes, trends, and workforce needs.
Key Responsibilities
  • Analyze call volume, handle time, and performance data to identify trends
  • Develop workload forecasts to support staffing and scheduling
  • Produce dashboards and reports for ICE and internal leadership
  • Support quality assurance analytics and compliance monitoring
  • Identify operational risks and improvement opportunities
  • Ensure data accuracy and integrity across all reporting systems
Requirements
  • Must be a United States Citizen
  • Bachelor's degree in data analytics, statistics, or related field
  • 2–4 years of analytical experience preferably in contact center or federal operations
  • Proficiency with Excel, SQL, and BI tools
  • Strong quantitative and problem solving skills
  • Ability to obtain required clearances
Preferred Qualifications
  • Experience with workforce management analytics
  • Familiarity with Client/ICE reporting requirements
  • Experience with forecasting models

About the Company

I

ITCON Services

Our core philosophy is to listen to our customers, understand their requirements and develop a world-class solution that exceeds their expectations.  We routinely go beyond what is considered exceptional work, redefining the standard for what quality service delivery should be.

As a young, small, aggressive company, we attract some of the best minds in the consulting industry who possess an extraordinary ability to quickly adapt to and address our customers’ dynamic needs.  We value and respect our employees, and work hard to foster an environment in which all team members are unconditionally committed to the highest standards of ethical behavior and professional integrity.

At ITCON Services, we strive to establish and maintain long-term relationships with customers and employees.

COMPANY SIZE
20 to 49 employees
INDUSTRY
Computer/IT Services
FOUNDED
2008
WEBSITE
https://itcon-inc.com/

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