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Skills
- Customer Relationsunmatched
- Data Analysisunmatched
- Data Setsunmatched
- Data Warehousingunmatched
- Debugging Skillsunmatched
- Develop and Maintain Customersunmatched
- Divingunmatched
- Documentationunmatched
- Identify Issuesunmatched
- International Operationsunmatched
- Interpersonal Skillsunmatched
- Leadershipunmatched
- Logisticsunmatched
- Operations Processesunmatched
- Order Deliveryunmatched
- Productivity Managementunmatched
- Quality Metricsunmatched
- Research Skillsunmatched
- SQL (Structured Query Language)unmatched
- Sarbanes-Oxley Act (SOX)unmatched
- Team Playerunmatched
- Trend Analysisunmatched
Description
Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team. In this role, you will ensure employee productivity is maximized and customer engagement is achieved. You will also play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
An ideal candidate has a background in operational procedures, quality standards, and excellent data dive deep skills. This job will require exceptional communication and interpersonal skills while having the ability to work independently in a high pressure environment and exercise sound judgment. The successful candidate will be proficient at identifying / solving or escalating logistics challenges and possess a bias to get things done and deliver results while functioning as part of a team.
Key job responsibilities
Job responsibilities
- Complete daily and weekly SOX reporting as assigned: Be comfortable with deep-diving and documenting findings, being able to take JDI actions to fix issue, and identifying escalations and creating action items ideas to share with leadership.
- Conduct adhoc research to identify improvements being able to efficiency search through large datasets in the data warehouse to identify trends and present these trends to leadership.
- Develop and maintain regular SQL reporting as requested by leadership using the amazon data warehouse and publishing via email, quicksight, or excel.
- Work in path, performing associate and leadership tasks that are in an Amazon ReLo warehouse inorder to identify data-driven solutions and automations.
- Work with quality leadership team to improve standards and identify defects in the operation.
Numbers & Facts
| Location | Reading, PA |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles