Job title:Database Analyst
Location:Remote
Duration: 8 Months
Description:
Database Analyst with expertise in implementation, maintenance and operations of the Ivanti ITSM suite including Neurons. Specifically, the proposed key person must have Ivanti expertise in the following:
This will work towards: OIS is currently undergoing a large IT Service Management (ITSM) system replacement project, transitioning from legacy CA Service Desk Manager (SDM) and CA Asset Portfolio Management (APM) to Ivanti ITSM and Neurons for Discovery and Configuration Management.
This role is critical to supporting the configuration of Ivanti for an automated and scalable IT asset tracking.
Contractor’s Key Person will also work with OIS IT Asset Management team members including data lead, ITSM Maturation Project team members, the CMDB owner, Ivanti system administrators.
Scope of Work:
Tasks:
Contractor’s Key Person shall:
o Flow diagrams and process documentation.
o ETL and data migration plans and other associated documentation.
o Data mapping and data transformation rules.
o SQL queries, reports and dashboards.
o KPI metrics and analytics.
o User guides, SOPs and knowledge articles.
o CMDB configuration specifications.
o Software normalization and categorization documentation.
o Data reconciliation and quality assurance guides and SOPs.
o UAT test scripts and validation.
o Trend analysis reports.
o Data governance and compliance reporting.
o Process improvement and optimization recommendations.
o Other ITSM/ITAM artifacts as defined in the Sprint Planning meetings.
Required skills and experience:
In addition, the ideal candidate will have skills and experience in: