Data Analytics Senior Analyst will be a crucial member of a high-performance team, Attrition Insights Center of Excellence (CoE), the source of truth for renewals and attrition data & analytics at Salesforce. Successful candidates will be able to use data to drive insights, provide strategic recommendations, uncover trends, build scalable assets and data models.
Responsibilities:
• Conduct deep dive analyses on attrition leveraging large volumes of datasets using SQL, Tableau, Python, etc.
• Collaborate with Data Architecture and Data Engineering to enhance data infrastructure and data governance
• Document processes, data sources, metric definitions and enablement materials for diverse stakeholders
• Build and deliver presentations with recommendations to senior executives
• Support automation and enhancement of key processes to improve accuracy, timeliness and scalability of insights delivered
• Understand the underlying data architecture supporting the Renewals business and identify drivers of attrition
Desired Skills and Experience:
• 4+ years of management consulting and/or business operations experience
• Degree in a quantitative field or equivalent relevant experience required.
• Proficiency with SQL (Snowflake) and Tableau. Python and/or R a plus
• Experience creating BI dashboards and assets end-to-end; from initial scoping, data wrangling, asset creation and deployment
• Strong presentation skills
• Familiarity with CRM and data management
• High level of confidence and comfort in working autonomously without constant supervision (self-starter, strong initiative, fast learner)
• Strong communication skills, both written and verbal
• Use of AI in daily operations
• Strong situational analysis, negotiation, and decision-making abilities.
• Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies