Administrative Skills, Automation, Best Practices, Business Operations, Communication Skills, Computer Systems, Computer Terminals, Cross-Functional, Customer Experience, Customer Relationship Management (CRM), Data Analysis, Database Extract Transform and Load (ETL), Diversity, Financial Reporting, Interpersonal Skills, Leadership, Microsoft Product Family, Microsoft SharePoint, Nonprofit, Operational Audit, Operational Strategy, Operations Research, Order Delivery, Organizational Skills, Power BI, Relational Databases (RDBMS), Reporting Dashboards, Reporting Skills, SQL Databases, Scripting (Scripting Languages), System Integration (SI), Team Player
The Data and Analytics Manager Supports analytics and business operations to create and ensure association dashboards are accurate and updated according to association calendar as well as collaborating with business operations team to review processes to enhance association productivity while providing exceptional and effective communication, organization, and professionalism in managing member relations.
Key Responsibilities
- Knowledge of current CRM to ensure data being reported is accurate.
- Work with the business operations team to research processes for strategies to streamline software functionality and assist with delivery processes.
- Monitor and maintain association wide dashboards ensuring accuracy and timeliness of all data based on Association Business Calendar.
- Create and maintain scripts utilizing Power BI to automate recurring time-consuming tasks.
- Maintain an elevated level of communication with all branches regarding business operations information.
- Maintain a complete understanding of all aspects of the Association's membership and program functions while keeping current with all developments, programs, membership and registration procedures, collection and termination procedures and computer system(s).
- Support branch/department by providing reports related to membership retention through return management.
- Follow best practices to facilitatethe collaborative work with business center functions, branches, and the accounting team for reporting and audit of program entry.
- Serves as representative of the Association Business Operations Team to help create and implement best practices.
- Support implementation of system enhancement and new systems.
- Support and carryout analytics and automation assignments for all areas of responsibility.
Qualifications Required:
- 2 years minimum operational and software knowledge regarding current CRM (preferred) and Microsoft suite products with advanced Microsoft knowledge.
- Advanced SQL and relational database expertise.
- Strong experience with ETL, systems integration, and data architecture.
- Advanced Excel and Power Query skills.
- Proficiency with Power BI and data governance practices.
- Strong ability to translate complex data into clear, actionable insights.
- Ability to assist with data analysis, administrative and project support.
- Innovation and self-directed with the ability to work in a cross-functional team environment.
- Additional applied skills with dashboard, reports and dataflow to Sharepoint.
- Strong communication, organizational, and interpersonal skills are necessary.
- Experience with Daxko or YMCA operations preferred.
Impact
This role delivers a unified, trusted data environment, automated analytics that reduce manual work, and insights that improve member experience, operational efficiency, and community impact.
Who we are:
The YMCA of Greater Richmond is a nonprofit organization with the goal of strengthening the foundations of community. We do this through programs that help build a healthy mind, body and spirit for all, and our programs are built around our three focus areas: Healthy Living, Youth Development and Social Responsibility. The Y is open to all, and we pride ourselves on the diversity of our members and employees. As an employer, the Y seeks to recruit professionals, encourage work-life balance, and provide opportunities for growth and development. Our employees exemplify and adhere to our Brand Behaviors of Honesty, Caring, Respect, Responsibility and Empathetic Leadership.
Compensation/Benefits
We offer an exciting, fun, inclusive, growth-oriented work environment that includes strong health benefits options, 12% employer-paid retirement upon meeting eligibility, childcare discounts, free Y membership programs, and on-going professional development opportunities.
Salary: $50,000 per year or based on experience and qualifications.
Job Posted by ApplicantPro
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YMCA of Greater Richmond