Data Center and Enterprise IT Operations Lead

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is seeking Data Center and Enterprise IT Operations Lead to join us.

Duties and Responsibilities:

• Supervises all personnel engaged in the operation and support of computer systems and peripherals for large scale operations. • Supervises and participates in complex operating systems, systems software planning and implementation, and production support activities. • Interfaces with Contractor and Government personnel, confers with equipment and software vendors, and directs subordinate personnel to take appropriate courses of action. • Provide security operations or coordinates security operations functions in support of cybersecurity accreditation - risk management framework (RMF) continuous monitoring process. • Also responsible for writing, editing, and preparing graphical presentations of technical information. • Manages and operates a centralized service desk. • Oversees User Support and Help Desk Specialist resolving request/problem incidents. • Ensures all tickets are properly resolved as quickly as possible. • Coordinates technical support from other administrators and developers as required. • Measures effectiveness of incident/problems to determine resolution rates, potential system wide issues.

Qualifications

Education and Years of Experience:

Minimum of ten (10) years of progressive experience in operating computer systems. Must have minimum of three years supervisory and management experience in 7x24 operational environments. Experience in engineering data center. Broad experience with virtualized environments, managing SANs/NAS devices, email services, desktop services, and a variety of technologies supporting computing capabilities.

Required Skills & Certifications:

Demonstrated ability to provide an outstanding customer service experience in a variety of circumstances across all organizational levels. Position requires minimum of Security Plus, Microsoft Certified Solutions Expert (MCSE) and CISSP certification. Position shall meet the requirements of an ITA III per the DoD 8570.01-M, Certified Information Systems Security Professional (CISSP) certification preferred.

Clearance Requirements:

This position requires the person(s) to be eligible and adjudicated to TS/SCI clearance level at contract start. Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements:

None required for this position.

Location:

Quantico, VA

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What's Right - We lead with honesty and integrity. • Own the Outcome - We take responsibility and deliver. • Deliver for Our Customers - We are relentless about delivering value. • Think Bold, Act Smart - We innovate with purpose. • Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

• Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier. • Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive. • Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future. • Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements. • Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.