Data Center - Critical Facilities Lead

PRINCIPAL ACCOUNTABILITIES:

• Manage team and staff performance. Influence, motivate, and enable others to contribute to the organization's success.
  
• Complete support procedures, systems documentation, and issue tracking entries maintaining accurate documentation, logs and reporting for all facility operations.
  
• Maintain Service Level Agreements (SLA’s) through the implementation of proactive issue detection and reporting tools.
  
• Monitor, maintain, and troubleshoot all critical facilities including HVAC, Electric, and mechanical systems to ensure continuous uptime.
  
• Monitor the critical service delivery infrastructure for both customer-facing and internal networks.
  
• Supervise and coordinate maintenance activities, vendors, and internal teams.
  
• Oversee emergency backup systems including generators and transfer systems.
  
• Ensure all work is performed safely and in accordance with company policies and regulatory requirements.
  
• Support capacity planning and infrastructure improvements.
  
• Lead incident response and root cause analysis for system events or outages.
  
• Serves as a point of contact for external customer issues when reported to the Operations Command Center.
  
• Day-to-day delivery of all move, add, and change (MAC) requests including hardware installations and network cabling.
  
• Document and implement best practices and processes to minimize operational downtime.
  
• Assist in creating MOPs, SOPs, and EOPs documents for personnel to follow for planned and unplanned events.
  
• Maintain appropriate facility and networking inventories for both customer and internal use systems.
  
• Assists with coordination, communication, and escalation efforts during emergency recovery events for customers.
  
• Assists with the development of tools that will enhance the team’s performance.
  
• Contributes to outage postmortem analysis meetings and discussions.
  
• Maintain work area in a safe and orderly manner to ensure the facility is ready for customer visits at any moment.
  
• Creates, updates, and closes service tickets.
  
• Perform remote hands work for internal and external customers.
  
• Perform Facilities Rounds and escalate pertinent information.
  
• Process in and out bound shipping/receiving for Deliveries.
  
• Provide data center escorts as requested.
  
• Perform any other activities assigned as requested by management.
  

Requirements

• Minimum of FIVE YEARS working in a Data Center / Network Operations Center (NOC), with complex data center facilities such as Electrical, Mechanical, and HVAC systems in a Data Center environment.
  
• Experience managing or supervising operations in a data center or critical facilities environment.
  
• Strong working knowledge of critical data center infrastructure systems, including Electrical, mechanical, HVAC systems, ATS (Automatic Transfer Switches), Emergency Generators, UPS (Uninterruptible Power Supply), CRAC/CRAH systems (Cooling systems) with the ability to read and interpret technical manuals and schematics.
  
• Previous leadership or supervisory experience in a critical facilities environment.
  
• Ability to work with senior company leaders in the delivery of exceptional customer service.
  
• Ability to follow and ensure compliance with, and execution of MOPs (Methods of Procedure), SOPs (Standard Operating Procedures), and EOPs (Emergency Operating Procedures).
  
• Excellent problem-solving skills and attention to detail, with the ability to work independently and as part of a team.
  
• Proven leadership and supervisory skills, with experience managing and mentoring a team of technicians and oversight of all critical facilities operations within the data center.
  
• Ability to prioritize in a complex, fast-paced environment.
  
• Ability to work in a fast-paced, high-pressure environment and handle multiple tasks simultaneously.
  
• Strong knowledge of 
  
• Certification or formal training in data center operations is required.
  
• Technical certification in electrical, mechanical, or HVAC systems preferred.
  
• Strong verbal and written communication skills.
  
• Prior military experience preferred but not required.
  
• Ability to lift up to 50lbs. and work in elevated or tight locations.
  
• High School diploma/GED.
  

Benefits

Compensation: $44-$60 hourly

• Health Insurance
  
• Dental Insurance
  
• Vision Insurance
  
• 401(k) Matching
  
• AD&D Insurance
  
• Life Insurance
  
• Paid Time Off
  
• Paid Holidays
  
• Overtime
  
• Health Savings Account/FSA
  
• Employee Assistance Program (EAP)
  
• Disability Insurance
  
• Health Advocacy
  
• Pet Insurance
  
• Personal Excess Liability Insurance
  
• Career Development
  
• Internal Mobility Opportunities
  
• Transparent Pay
  
• Supportive Culture