Data Center Critical Facilities Technician

The Role:

11:11. Systems is seeking an experienced Data Center Critical Facilities Technician to support the operation, maintenance, and continuous up time of mission-critical data center facility infrastructure. This role is responsible. For hands-on maintenance and repair work across electrical, mechanical, environmental, and life safety systems, while also coordinating with vendors, supporting infrastructure projects, and responding to facility incidents and emergencies. The Data Center Critical Facilities Technician partners closely with Operations, Engineering, and external service providers to ensure facility systems operate safely, reliably, and within expected specifications. The ideal candidate is self-motivated, highly organized, comfortable in a 24/7 critical environment, and brings strong commercial or mission-critical facilities experience with a proactive, customer-focused approach. This is a full-time, on-site role, based in Scottsdale, AZ, reporting to the Sr Manager, Data Center Operations.

Responsibilities:

• Perform hands-on facility maintenance and repairs, including low-voltage electrical work such as breaker and fuse replacement, installation and removal of custom whips and receptacles, outlet and fixture work, and general support of PDUs and related infrastructure
• Manage critical infrastructure vendors and maintenance contracts to ensure facility areas operate within specification, meet safety requirements, and remain clean and orderly
• Support the operation, maintenance, troubleshooting, and continuous performance of critical facility infrastructure, including HVAC and humidity systems, UPS, transformers, switchgear, generators, electrical distribution systems, and emergency, fire, and security systems
• Coordinate generator and UPS maintenance activities, perform or support load transfers, and generate MOPs for maintenance and repair projects to reduce operational risk in environments that cannot tolerate downtime
• Conduct routine walkthroughs to identify potential repair items, monitor and respond to assigned tickets, and use problem and change management systems to record, track, update, and close facility-related work
• Collaborate with internal teams and external architectural, engineering, construction, and service partners on facility maintenance, repairs, design support, and implementation of infrastructure projects
• Provide facility uptime reporting, capacity planning statistics, and input to budgetary and capital expenditure planning; process facility-related invoices in a timely manner
• Maintain awareness of EPA, OSHA, fire and life safety codes, and property management requirements, and apply that knowledge to facility operations and compliance activities
• Participate in on-call coverage and respond to emergency facility infrastructure situations as required; occasional travel may be required
• Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
• Additional duties as assigned

Qualifications:

• High school diploma or GED, or equivalent years of related work experience required
• Additional college coursework, technical training, or equivalent related experience in facilities, electrical, or mechanical disciplines preferred
• 5+ years of experience in mission-critical or critical facilities operations required; equivalent licensed electrician or license mechanical experience may be considered
• Strong knowledge of electrical systems including UPS, transformers, power distribution systems, switching equipment, circuit breaker panels, and wiring in high-availability environments
• Strong knowledge of mechanical systems related to heating, cooling, and humidity control, as well as building management and environmental monitoring systems
• Demonstrated experience creating MOPs and BCPs and supporting structured maintenance, repair, and change management processes
• Experience planning and executing facility or infrastructure projects in commercial or mission-critical environments preferred
• Electrical license preferred and must be maintained if required for the role; electrical or mechanical training/certifications related to critical infrastructure are preferred
• Proficiency with Windows-based applications and project planning tools, including Microsoft Word, MS Project, and Visio, preferred
• Strong communication, organization, analytical problem-solving, multitasking, independent work habits, negotiation skills, and a positive customer service attitude are required for success in the role
• Physical requirements:
  • Ability to work on-site in a mission-critical data center environment
  • Ability to lift and carry equipment up to 50 lbs/kgs, as required
  • Ability to stand, walk, bend, and climb ladders for extended periods
  • Ability to work in areas with elevated noise levels and varying temperatures, following all safety requirements
• Must be legally eligible to work in the United States without visa sponsorship

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.