Paladin Consulting is currently hiring a Data Center Delivery Technician to join our team working onsite at our client's office located in Dallas, TX.
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Job Title: Data Center Delivery Technician
Work Location: Dallas, TX
Duration: 6 month contract with option to extend
Education/Experience Required: High school or equivalent
Hours:
M-F 8am - 5pm with some expected overtime
1 week per month of on-call
2 hrs paid on Sat and Sun
If called in, paid for hours worked
Job Description:
As an Information & Communications Technology Service Delivery Technician, you will provide on-site support for the ICT and Engineering services within the Data Center environment.
This job is part of the Critical and Technical Services job function. They are responsible for technical maintenance services in critical client environments.
Candidate will be working in a Data Center
This role involves a lot of walking
Candidate will need to be able to lift at least 30 lbs
This is a team environment but will be expected to also work independently.
They will report to an on-site supervisor
Resource's typical working day:
Racking and stacking hardware
Running cables
Check for service tickets
Pulling servers
Powering servers
Adding Memory to a server
Responsibilities :
Receive, review, and complete IT equipment installation, relocation and decommission requests within timeframes and to industry standards.
Provide problem-solving support. This includes server reboots, backups, visual inspections, etc.
Escort third-party engineers and ensure their compliance with the site standards.
Receive, respond, and assign break and fix tickets within the agreed timeframe or escalate if they cannot be resolved.
Ensure that on-site documentation including work-related standard operating procedures are created, reviewed & updated whenever there is an instruction or process change.
Receive, assess, and complete patching and de-patching requests.
Develop a good working relationship with all members of staff and client representatives.
Provision and fault diagnosis and rectification of network channel connectivity, installation, relocation & decommissioning of IT equipment, and general engineering maintenance & housekeeping of the critical services.
Ensure a safe and healthy working environment while maintaining a professional image.
Use existing procedures to solve straightforward problems.
Impact through clearly defined duties, and methods and tasks are described in detail.
Deliver own output by following defined procedures / processes under close supervision and guidance.
Skills & Qualifications :
Training in a Technical discipline having served an apprenticeship or equivalent with 1-2 years of job-related experience. In lieu of a diploma, a combination of experience and education will be considered.
Must meet the physical requirements of this role.
Ability to follow basic work routines and standards in the application of work.
Communication skills to exchange straightforward information.
Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Strong organizational skills with an inquisitive mindset.
Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.
Must Have Skills:
Must be reliable
Replacing hardware in a server (PC)
This is highly focused on the "hands and feet " work with the servers
Running cables
Nice to have skills:
Data Center certifications
Specific Data Center experience
Ability to work well with others
Can take directions
Soft Skills:
Client facing role, so high level of professionalism and good customer service
Software skills:
Excel experience is a plus
Microsoft Office suite
ServiceNow is a plus
For more information or to view other opportunities, visit us at www.paladininc.com.
Paladin is an EEOC employer.
Numbers & Facts
Location
Dallas, TX
Skills
Communication Skillsunmatched
Consultingunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Documentationunmatched
Fault Managementunmatched
Housekeeping/Cleaningunmatched
Industry Standardsunmatched
Information Technology & Information Systemsunmatched
Lift/Move 30 Poundsunmatched
Maintain Complianceunmatched
Maintenance Servicesunmatched
Mathematicsunmatched
Memory Hardwareunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Product Familyunmatched
Microsoft Wordunmatched
Network Connectivityunmatched
Network Operations Centerunmatched
On Site Supportunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Procedure Developmentunmatched
Process Managementunmatched
Safety/Work Safetyunmatched
Server Hardwareunmatched
Service Deliveryunmatched
ServiceNowunmatched
Software Patchesunmatched
Standard Operating Procedures (SOP)unmatched
Team Playerunmatched
Technical Deliveryunmatched
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