Zenlayer Inc. is looking for Internet Data Center IDC EngineersTechnicians to station at its data center located in Akron, Ohio. The job requires physical strength and shift flexibility to accommodate full IDC service coverage.
Duties & Responsibilities:
• Strong working knowledge with servers and network hardware • Components, copper and fiber infrastructure installations and testing • Data center product support, applications, software (Windows, Linux, SSH, RDP, Putty, etc.) • Configurations and data center infrastructure management (DCIM) related tools
Complete cabling and installation in server, router, switch, according to work orders as well as MACs. Moves, adds, changes orders in designated data centers, including devices receiving labeling, racking, powering, and network connection configuration, troubleshooting, and break-fixing.
Maintain a safe and secure operation environment by reporting any violations to the direct supervisor, adhering to security and safety of data protection protocols, error logging practices, and support operating procedures.
Maintain asset management and compliance with audit, daily log tracking, fulfilling documentation retention practices, and inventory checking.
Provide smart-hands assistance at various sites within specified SLA (Service Level Agreement) response time.
Provide status reporting regarding data center service availability, performance, and capacity utilization.
Coordinate equipment and material receiving, shipping, and RMA (Return Merchandise Authorization) processing support when required.
Provide general cleaning on raised floor, cabinet, track, exterior surfaces, work benches, and other areas as needed on a regular basis.
On-call duties as needed.
Traveling for on-site service support or deployment when needed.
Required Qualifications:
Must be action-oriented - understand task priority and the urgency of meeting deadlines. Well-known who, when, how to troubleshoot networking systems onsite and hands-on hardware updates. Not only do you have a team player mentality but you are ready to infuse passion into your work in internet networking.
Fluent in Mandarin Chinese, listen, speak, read, and write.
Knowledge of networking, servers, and OS. Understand TCP/IP.
Ability to use IDC hand tools.
Ability to lift heavy loads up to 50 lbs. Must be able to work at heights from a ladder and in noisy or confined space.
Ability to travel 20% of the time when required.
Must be self-motivated, detail-oriented, positive in approach, professional, and help create, develop, and implement project process improvements.
Excellent communication skills.
Ability to rotate shifts, including holidays, off hours (i.e., graveyard shift, weekend, and vacation).
Preferred Qualification:
Bachelors or higher degree preferred.
More than 1 year of above IDC experience.
Previous managerial position in this category.
Any above-describe IDC qualifications, certifications, or rewards.
About Zenlayer:
Zenlayer (www.zenlayer.com) is a global edge cloud services company headquartered in Los Angeles with branches and affiliates in Shanghai, Singapore, and multiple international locations.
Businesses utilize Zenlayers platform to deploy applications closer to the users and improve their digital and AI experience. Zenlayer offers edge computer networking and application services up to 300 locations globally.
Additional Information:
Schedule: Full-time
Job Type: Regular
Work Location: Akron, OH
Benefit Eligibility: Yes
Salary: Compensation package will be commensurate with experience.
Zenlayer offers a competitive compensation package including health, dental, and vision insurance, paid holidays, vacation, personal, and sick days, 401k plan, wellness benefits, etc.
Candidates with US work eligibility will be prioritized as we will not be able to consider candidates who require via sponsorship at this time.