Data Center Engineer

Job Title: Field Engineer II

Position Type: Full-time | Permanent

Overview:

The Senior Field Engineer is responsible for leading on-site deployment, installation, and maintenance of telecom infrastructure. This role combines advanced technical expertise with hands-on leadership, ensuring efficient service delivery, timely fault resolution, and the continuous development of field engineering standards. Acting as both a technical authority and a mentor, the Senior Field Engineer plays a key role in driving quality, performance, and innovation across all field operations.

Core Responsibilities:

Field Operations & Maintenance

• Deliver first-line maintenance and support for a diverse customer network base.
• Carry out installation, commissioning, and testing tasks across both project and maintenance environments.
• Respond to service calls promptly to ensure all Service Level Agreements (SLAs) are consistently achieved.
• Participate in on-call rotations and provide out-of-hours support as scheduled.
• Keep the Global Support Desk and management teams informed on intervention progress and on-site developments.
• Submit all required reports, forms, and documentation accurately and within defined timeframes.

Technical Delivery & Leadership

• Lead troubleshooting activities and resolve complex technical faults, coordinating with Network Operations Centers (NOCs) where needed.
• Provide on-site guidance, technical leadership, and quality assurance for field engineers.
• Define and enforce field quality installation standards, ensuring compliance with engineering best practices.
• Supervise internal teams and external partners to maintain high-quality installation outcomes.
• Manage and review Risk Assessment Method Statements (RAMS) and ensure site safety compliance.
• Conduct quality audits, identify non-conformances, and oversee corrective actions and continuous improvement initiatives.

Installation & Commissioning

• Perform installation of metalwork, containment systems, and equipment racks.
• Handle fibre and copper cabling tasks, including pulling, dressing, labeling, terminations, and continuity testing.
• Execute electrical connectivity tasks involving both AC (240V) and DC (-48V) systems (excluding power-up prior to certification).
• Support field commissioning and network activation through advanced testing and diagnostic procedures (OTDR, Ethernet/OSA testing, etc.).
• Produce detailed, accurate project documentation and maintain all engineering records.

Project Ownership & Mentorship

• Take ownership of assigned projects as the lead engineer, serving as the primary escalation point for technical issues.
• Collaborate closely with Project Managers, occasionally assisting with basic project management tasks.
• Deliver hands-on training and coaching to junior engineers through practical lab sessions and on-site mentoring.
• Conduct Health, Safety, and Environmental (HSE) and Site Visit Safety Assessments (SVSAs) as required.

Additional Responsibilities

• Build and maintain strong working relationships with internal teams, customers, and partners.
• Ensure all company and industry standards, safety protocols, and engineering procedures are strictly followed.
• Uphold the highest professional standards and represent the organization with integrity and technical competence.
• Demonstrate flexibility in adapting to business priorities and operational demands.
• Undertake additional duties as required to support operational objectives.

Skills, Knowledge, and Qualifications Requirements:

• Extensive experience in constructing telecom infrastructure from design through to delivery, adhering to quality standards.
• Proven expertise in network commissioning, including complex testing, troubleshooting, and fault diagnosis.
• Strong mentoring and leadership abilities, with a proactive, solutions-driven mindset.
• Transmission Systems: PDH, SDH, DWDM, Optical technologies
• Structured Cabling: Fibre optic and copper installations to industry standards
• Networking: IP WAN, LAN, and VoIP configurations
• Testing Protocols: 10/100/1000 Mbps, 10G, 40G, and 100G
• Support Systems: AC/DC power, TSC, and BMS
• Vendor Equipment: Ciena, Infinera, Nokia, Juniper, and Cisco platforms
• Demonstrated ability to manage customer relationships in technical environments.
• Strong written and verbal communication skills, including report writing and documentation.
• Highly organized, with the ability to manage workloads and meet strict SLAs.
• Proficiency in Microsoft Office 365 and general PC literacy.
• Calm and effective under pressure, capable of influencing and guiding others.
• Flexible and adaptable approach to changing operational needs.
• Must hold a full valid driving licence.