Mandatory Skills (Strict Screening Criteria)
Strong hands-on experience in Data Center Operations
Proven experience in:
Rack & Stack
Structured Cabling (Fiber & Copper)
Hardware Installation (Servers / Network / Storage devices)
Applying / Configuring Management IPs
Ability to execute detailed instructions from remote SMEs accurately and independently
Willingness to work in a "Smart Hands" support model
Work Requirements
Availability during standard business hours (9 AM – 5 PM)
Willingness to participate in on-call rotation for off-hours support
Ability to travel domestically within the USA when required (primarily):
Dallas, TX
Michigan (GHQ)
Preferred Skills (Good to Have)
Exposure to enterprise Data Center providers (e.g., Flexential or similar)
Basic understanding of:
Networking concepts
Server hardware lifecycle processes
Experience working in remote support / guided execution environments
Strong communication skills for coordination with remote SMEs
Experience & Qualifications
8 years of relevant experience in Data Center Operations / Infrastructure Support
Bachelor’s degree or equivalent experience in IT / Engineering (preferred but not mandatory)
Strong problem-solving skills and ability to work with minimal supervision
Key Responsibilities
Perform rack and stack activities, including installation and decommissioning of hardware
Handle cabling (copper/fiber) and ensure proper connectivity and labeling
Configure and apply management IPs as per provided instructions
Execute hardware-related tasks across a wide variety of devices (servers, network, storage)
Act as remote hands ("smart hands") for SMEs by following detailed technical instructions
Troubleshoot basic infrastructure issues and escalate when required
Maintain proper documentation and update task completion status
Support data center operations and maintenance activities
Participate in on-call support outside regular business hours
Role Overview
We are looking for 2 Data Center Smart Hands Engineers based in Denver, Colorado, who can support data center operations by executing hands-on technical tasks under the guidance of remote Subject Matter Experts (SMEs).
This role is ideal for individuals with strong data center operational skills who are capable of following detailed instructions and ensuring timely execution of infrastructure-related activities.