Data Center Infrastructure Technician I
Company: Beowulf Electricity and Data
Location: Barker, NY
Position Type: Full-Time, Non-exempt
Compensation: $28.00/hr. - $38.00/hr. Based on Experience
Are you a hands-on IT professional who enjoys solving technical challenges in a mission-critical environment?
At Beowulf E&D, we operate and support the infrastructure powering next-generation AI computing and high-performance data center operations. Located at our state-of-the-art facility in Barker, NY, our team is responsible for maintaining the technology foundation that keeps critical systems running reliably and efficiently.
We are seeking a Data Center IT Technician I to provide frontline support for servers, network infrastructure, cabling systems, and operational technology equipment. This role is ideal for someone with strong technical aptitude, excellent troubleshooting skills, and a desire to grow their career in a rapidly expanding data center environment.
What We Offer
We invest in the people who support our critical infrastructure.
- Competitive Compensation: Pay commensurate with experience and technical qualifications.
- Career Growth Opportunities: Develop your skills alongside a growing AI and data center operation.
- Performance Incentives: Eligibility for annual bonus opportunities based on company performance.
- Exceptional Health Coverage: 80% employer-paid healthcare premium options.
- Retirement Planning: 401(k) and Roth retirement savings options.
- Generous Paid Time Off: 120 hours of accrued PTO plus 11 paid company holidays.
- Work-Life Support: Employee Assistance Program (EAP) available from day one.
- Professional Development: Opportunities to work with enterprise-class server, network, and infrastructure technologies.
Key Responsibilities
As a Data Center IT Technician I, you will support the daily operation and maintenance of critical IT infrastructure by:
- Installing and Supporting Equipment: Rack, cable, label, configure, and replace approved IT and network equipment.
- Providing Technical Support: Deliver Tier 1 support for multiple networks.
- Troubleshooting Infrastructure Issues: Diagnose and resolve hardware, connectivity, switch port, copper, and fiber cabling issues.
- Supporting Network Operations: Perform approved switch-port and VLAN changes following established procedures.
- Assisting with Infrastructure Projects: Partner with Corporate IT on network, server, firewall, and infrastructure upgrades and maintenance activities.
- Maintaining Hardware and Systems: Support server hardware repairs, equipment upgrades, backup processes, and disaster recovery activities.
- Supporting Operational Technology: Assist with physical and connectivity support for HMI and OT equipment.
- Managing Documentation: Maintain inventories, asset records, cable documentation, rack layouts, and maintenance logs.
- Supporting Outages and Maintenance Windows: Gather diagnostic information and assist senior technical resources during planned and unplanned events.
- Escalating Critical Issues: Promptly escalate security-sensitive, undocumented, or production-impacting issues to appropriate technical teams.
What We Are Looking For
Core Requirements:
- High school diploma or equivalent required.
- Foundational knowledge of computer hardware, TCP/IP networking, Ethernet, switching, VLANs, copper cabling, and fiber infrastructure.
- Hands-on experience installing, supporting, or troubleshooting IT and network equipment.
- Strong troubleshooting and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to follow established technical procedures and work effectively with remote support teams.
- Strong organizational skills and attention to detail.
- Ability to safely work independently within assigned responsibilities.
- Ability to lift and move equipment weighing up to 40 pounds.
- Ability to work in a data center environment requiring standing, walking, sitting, and extended periods of focus on technical systems.
Preferred (Plus, but not Required):
- Associate degree in Information Technology, Computer Networking, or a related field.
- Relevant technical certifications such as CompTIA A+, Network+, Server+, or equivalent.
- Experience supporting enterprise server, network, or data center infrastructure.
- Familiarity with HMI, OT, or industrial control system environments.
- Experience working in mission-critical facilities, data centers, manufacturing environments, or large-scale infrastructure operations.
Ready to Apply?
Join a team where your technical skills directly support the infrastructure powering the future of AI and high-performance computing. Submit your resume and optional cover letter highlighting your IT support, networking, and infrastructure experience today.
Beowulf E&D is an Equal Opportunity Employer, a drug-free workplace, and fully complies with all ADA regulations.