Data Center Network Engineer (Orlando, Florida)

Data Center Network Engineer

The Tier 2 Client Engineer is the core support tier for the client network with responsibility for resolving 80% of incidents in the production environment. While Data Center network focused this position is part of a multi discipline team that collaboratively provides support for a large and complex environment. This position receives escalated problems from Tier 1 and other sources spanning the data network, voice systems, wireless devices and numerous applications. This position will provide troubleshooting and restorative support through a combination of documented procedures, diagnostic tools and prior experience. Other functions include execution of changes, creation of troubleshooting procedures and mentoring of tier 1 staff. This individual must be customer focused and be able to thrive in a dynamic environment.

Required:

• Strong understanding of the Network OSI model and TCP/IP Protocol Suite
• Two or more of the following certifications strongly preferred CCNP-X, CCIE, JNCIP, JNCIE, F5 Solutions Expert
• Advanced knowledge of TCP/IP network routing, switching and Load Balancers
• Ability to quickly differentiate application from network problems
• Ability to perform TCP/IP Network traces/packet captures with solid experience interpreting results
• Previous network infrastructure field experience with one or more of the following products: Juniper Firewalls, Checkpoint
• 3 years experience in a NOC analyst/engineer role
• 5 years experience serving in an operations level 2 capacity, engineering experience strongly favored
• 5 years minimum/10 years preferred IT experience
• High level of confidence and competence communicating on bridges
• Solid background in vendor management to drive incident resolution

Preferred:

• Experience with Microsoft Server OS and common applications such as Exchange & Citrix
• Previous network infrastructure field experience with one or more of the following products: Cisco, F5, Microsoft Server, WAN Accelerators
• Previous experience working with the following Network Mgmt Systems: NetCool, nGenius, SevOne, Thousandeyes, NerveCenter
• JNCIP, JNCIE, MCSE certifications
• Experience with, configuration and maintenance of Windows Server 2008 – 2012 Operating Systems
• Experience with Windows Active Directory 2008 – 2012 including Group Policies, LDAP, DNS
• Experience with ADFS (Active Directory Federation Services) is preferred
• Experience and understanding of Highly Available Microsoft Exchange environments running Exchange 2007, 2013 and Office 365 Hybrid deployments
• Experience and understanding of Microsoft Lync Server 2010 – 2013
• Knowledge of Windows scripting (PowerShell, windows shell or command shell)

Work Environment:

• Ability to communicate and work well with others
• Ability to work well individually
• Must be able to participate in the standard Client shift model 12 hour 4 on 3 off, 3 on 4 off, Sun – wed Sun – Tue.
• No on-call and off shift support outside of shift.
• Must be able to work on site