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Data Center Operations & Digital Services Manager
Location: Raleigh, North Carolina, United States
Job ID: R0130720
Date Posted: May 29, 2026
Sector: Energy
Company Name: HITACHI ENERGY USA INC
Profession (Job Category): Engineering & Science
Job Type (Experience Level): Management
Job Schedule: Full time
Remote: Yes
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Job Description:
The Opportunity
You will manage the execution and growth of data center and digital service operations across North America, supporting critical infrastructure within a power grid service environment. This role combines leadership of a growing operations team with ownership of service delivery performance, ensuring contractual commitments, operational consistency, and customer expectations are met. You will guide team development while working across project management and technical functions to address operational challenges, manage risk, and support the onboarding and lifecycle of service contracts. Acting as a key interface for customers and internal stakeholders, you will establish governance, strengthen operational processes, and contribute to continuous improvement in digital service execution.
How You'll Make an Impact
Lead, develop, and scale the North American data center and digital operations team, setting priorities, performance goals, and accountability for service delivery outcomes
Operate as the senior operational interface for customers and internal stakeholders, ensuring alignment on service delivery and issue resolution
Manage end-to-end execution of digital and data center services, ensuring service levels, KPIs, and contractual commitments are achieved
Build and scale operational models and team capabilities while supporting hands-on execution as needed
Serve as the escalation point for operational, technical, and customer issues
Oversee operational risk management, including identifying issues and implementing corrective actions
Support onboarding, transition, and lifecycle management of new and existing service contracts
Own operational processes, tools, and reporting that support digital service delivery, driving standardization and continuous improvement
Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines
Your Background
Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States
Bachelor's degree in engineering, operations, or a related technical field
10+ years of experience in operations, service delivery, or project/program management
Experience managing cross-functional teams in an operational or service environment
Experience with digital services, critical infrastructure, or data center operations
Experience building or scaling operational organizations in a global environment
More About Us
You will gain exposure to digital service delivery within critical infrastructure while working alongside experienced professionals supporting power and industrial systems.
Opportunities to work on innovative technologies that shape the future of energy
A collaborative environment with experienced professionals across the power industry
Access to learning platforms and career development programs
Competitive health and retirement benefits
Paid leave and flexible work arrangements
Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
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