Service Deployment & Provisioning
Install, configure, provision, relocate, upgrade, downgrade, and decommission servers and related equipment within the data center.
Technical Support & Remote Hands
Provide hands-on technical support for internal teams and customers, including Remote Hands services, meeting SLA targets, documenting work in tickets, and participating in Engineer on Duty (EOD) rotations as required.
Customer & Colocation Support
Support colocation customers with hardware installations, dedicated/private rack services, facility access, and tours.
Hardware Lifecycle & RMA Management
Replace defective hardware, process RMAs, manage warranty claims, test servers and equipment, wipe and quarantine hard drives, and degauss failed drives in accordance with company standards.
Shipping, Receiving & Inventory Management
Receive and ship equipment, perform packing and logistics tasks, maintain inventory accuracy, and support asset tracking.
Asset Management & Environmental Monitoring
Maintain accurate asset records, label equipment, enrich inventory data, monitor environmental systems and sensors, and respond to facility alerts.
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