Role Overview
We are seeking a Data Center Operations Implementation Manager to own the end-to-end Day 0 to Day 2 transition of Nscale''s data centres - spanning construction, fit-out, and live, steady-state local operations - across an assigned region and set of sites. Rather than owning construction execution itself, you''ll be the connective tissue between Construction, Network Engineering, Compute/Infrastructure Deployment, and local Operations teams - driving a structured, well-documented transition so every site goes live on schedule and ready to support production workloads. This is an individual-contributor role built on strong stakeholder management, cross-functional influence, and travel to sites during critical transition windows.
What You''ll Do
Day 0 to Day 2 Transition Leadership
- Own the end-to-end Day 0 to Day 2 transition process for each data centre site within your assigned region - spanning construction, fit-out, and steady-state operations.
- Define and maintain a standardized transition framework and readiness checklist applied consistently across your assigned sites.
- Track and drive closure of cross-team action items, dependencies, and blockers standing between construction handover and operational go-live.
- Identify and escalate risks to go-live timelines, and drive resolution across the relevant stakeholder groups.
Stakeholder & Cross-Functional Coordination
- Track progress and status across Construction, Network Engineering, Compute/Infrastructure Deployment, Facility Engineering, SDM, and local site Operations teams throughout the transition window.
- Partner with Construction teams to track handover status, outstanding items, and site readiness milestones.
- Track Network Engineering''s buildout, testing, and cutover activities required for a site to go live.
- Track hardware intake, rack-and-stack, and deployment scheduling with Compute/Infrastructure Deployment teams to stay aligned with the transition timeline.
- Coordinate with Facility Engineering on site systems and infrastructure readiness ahead of transition.
- Engage with the Service Delivery Management (SDM) team to ensure alignment with customer needs, SLAs, security, and facility performance.
- Take part in regular cross-functional syncs and stakeholder reviews to stay current on transition status.
- Contribute to a shared sense of ownership and accountability across stakeholder teams, even without formal authority over them.
Local Day Two Operations Readiness
- Partner with local Operations leads to confirm staffing, training, tooling, and support processes are in place before a site transitions to Day 2 ownership.
- Create and validate standard operating procedures (SOPs) and operational processes required for local Operations teams to run the site post-handover.
- Create the operational site tool bill of materials (BOM) required for local Operations teams to maintain the site post-handover.
- Verify the spare parts bill of materials (BOM) is complete and in place ahead of Day 2 handover.
- Facilitate structured knowledge transfer and handover documentation from Construction, Network, and Compute teams to local Operations teams.
- Confirm monitoring, ticketing, and ITSM processes are validated and operating before a site is handed to local Operations.
- Act as an escalation point for local Operations teams during the early post-handover period to smooth the transition.
Reliability, Safety & Compliance
- Define and enforce Day 2 readiness criteria that a site must meet before transitioning to local Operations ownership.
- Facilitate root-cause analysis for transition delays or gaps surfaced during handover, and drive remediation across teams.
- Ensure health, safety, and environmental requirements are validated and documented as part of readiness sign-off.
- Support certification and audit readiness (ISO 27001, ISO 22237, SOC 2, Cyber Essentials Plus, ISO 22301) ahead of go-live.
Vendor & Supplier Coordination
- Coordinate with construction contractors and colocation providers as needed to close out remaining items affecting the transition timeline.
- Track vendor commitments and SLAs relevant to the transition window, and escalate delays that put go-live at risk.
- Coordinate with the Supply Chain team to align hardware intake and staging with the transition schedule.
Monitoring, Reporting & Analytics
- Track KPIs and KRIs for the Day 0 to Day 2 transition process (time to transition, readiness checklist completion rate, post-handover incident rate, etc.).
- Build and maintain dashboards that track transition status across your assigned site pipeline for all stakeholder teams.
- Produce regular reports for senior leadership on transition status, risks, and blockers.
- Use data-driven insights to identify systemic bottlenecks in the Day 0 to Day 2 process and drive continuous improvement.
About You
Experience & Background
- 3-8 years of experience in data centre operations, program/project management, or infrastructure deployment at scale.
- Proven track record coordinating the transition of new sites into live operations across construction, network, compute, and operations functions.
- Experience operating in a matrixed environment, influencing outcomes without direct authority over every stakeholder team.
- Demonstrated success managing multiple concurrent site transitions in a high-growth, fast-paced environment.
- Background in hyperscale, cloud, or HPC data centre environments (preferred).
Technical Knowledge & Expertise
- Working knowledge of data centre power, cooling, networking, and compute infrastructure, sufficient to coordinate effectively across specialist teams.
- Familiarity with network deployment and cutover processes, and compute/hardware deployment lifecycles.
- Knowledge of Layer 1 network infrastructure, including fiber, copper, optics, and transceivers.
- Familiarity with ITSM tooling, ticketing systems, and monitoring platforms used by local Operations teams.
Influence & Communication
- Strong stakeholder management skills, with the ability to influence and align Construction, Network, Compute, and Operations teams without direct authority.
- Excellent cross-functional communication skills, able to translate technical detail between teams with different priorities and vocabularies.
- Program management discipline, with the ability to track and drive multiple concurrent workstreams to closure.
- Comfortable operating in ambiguous, matrixed, fast-moving environments.
- Bias toward ownership, pragmatism, and delivering results with urgency.
Operational Excellence
- Rigorous tracking of readiness checklists, risk logs, and action items across many concurrent site transitions within your assigned region.
- Proven ability to build and refine standardized transition frameworks that scale with business growth.
- Strong attention to detail in transition documentation and handover packages.
- Willingness to travel to sites during critical transition windows.
Nice to Have
- Experience with program management tooling (e.g., Smartsheet, Asana, Jira, monday.com) for tracking multi-workstream transitions.
- Familiarity with network cutover or compute/hardware deployment processes specifically.
- Experience with ITSM platforms and ticketing workflows.
- Experience with Palantir Foundry or similar data platforms for operational analytics.
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