Data Center Operations Production Specialist

Data Center Operations Production Specialist

Location: Elk Grove Village, IL

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 14 months
• Pay Rate: $22.00 $30.00 / Hour (USD)
• Shift / Schedule: Monday Friday, 7:30 AM 4:30 PM
• Travel Requirements: Occasional travel required (2 4 weeks/year); must have reliable transportation
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

The Data Center Operations Production Specialist owns the responsibility of ensuring all IT infrastructure within the data center environment has been configured and deployed to proper specifications and placed online in a timely manner.

Key Responsibilities

Key Accountabilities

• Utilize custom management software and an internal ticketing system to provide customer support
• Assign physical locations and IPs for simple customer configurations
• Assign physical locations and request IPs for complex customer configurations
• Utilize custom software to maximize space/power utilization within the data center environment
• Complete customer configuration installations, including hardware modification, operating system installation, mounting of devices within cabinets, and completion of all required cabling
• Build fully functioning servers utilizing x86-based hardware components
• Install Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMware ESX Server on supported x86-based hardware platforms
• Configure simple operating system storage requirements, including file system, disk management, and RAID technologies
• Standard operating systems administration to include troubleshooting of configuration files and permissions in addition to resolution of login, password, and connectivity issues
• Configure and establish local area network (LAN) connectivity and remote access to customer configurations utilizing SSH or Terminal Services/Remote Desktop Services and Remote Access Controllers
• Complete the configuration and deployment of network device hardware, including edge and core routers, access and aggregation switches, firewalls, load-balancers, and security appliances
• Complete the configuration and deployment of storage devices, including shared and dedicated SAN, DAS, and NAS arrays
• Provide technical communication relating to customer configurations in a concise, professional manner
• Demonstrate a strong understanding of the overall data center environment including the relationship between electrical, HVAC, and redundant infrastructure systems
• Adhere to company security policies and procedures, including health and safety and local governing requirements, as directed
• Serve as the primary technical escalation point for DCOPS Technician I personnel
• Coordinate the onboarding and training for all new DCOPS personnel within the team
• Execute and maintain meticulous 5S and housekeeping practices
• Demonstrate no less than full performance in a continuous, consistent, measurable manner
• Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers
• Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers

Key Performance Indicators

• Demonstrate a clear understanding of software toolsets required for the configuration and installation of customer configurations
• Utilize software toolsets to drive and complete work globally, across data centers, when required
• Demonstrate the ability to successfully complete customer configuration builds and hardware troubleshooting
• Customer configurations are provisioned and installed prior to the specified delivery date
• Attention to detail and adherence to build instructions ensure customer configuration rework is not required
• Copper and fiber cabling is installed and terminated in a manner that ensures the highest standards both functionally and aesthetically
• Troubleshooting and problem-solving capabilities lead to accurate and timely resolution of technical events
• All production and provisioning activities are quality controlled and adhere to published policy and process to ensure Global alignment
• All customer incidents or potential risks to our customers must be investigated utilizing the root cause analysis method
• All customer interactions, both internal and external, are conducted in a manner that delights customers
• Process and policy sign-off is conducted in a timely manner, with a clear understanding of the subject matter, by the specified due date
• Serve as a primary activator for global alignment by reviewing process and policy documentation on the knowledge base for accuracy and relevance
• Assist in knowledge base administration by reviewing and correcting formatting as needed
• Ensure that process and policy training amongst the team is completed by the specified due date
• All areas of responsibility are clean and organized, with specific areas designated for all movable items

Required Skills

• Experience with Dell PowerEdge and HP ProLiant rack server hardware
• Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers, and Alert Logic IDS
• Experience with Cisco Catalyst 2900, 4900, 6500, and Nexus series switches and ASR series routers
• Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems, EMC VMAX and VNX SAN systems
• Must prepare and deliver technical training sessions for data center staff
• Must be able to work a flexible schedule; 24x7x365 coverage required, including holidays and weekends
• Must be able to prioritize work in a fast-paced, high-pressure environment, including the resolution of escalated issues and events
• Must have experience leading root cause analysis investigations
• Must possess exceptional written and verbal skills, type with proficiency, and exhibit professional phone etiquette
• Must be proficient with productivity software including, but not limited to, Microsoft Office and Open Office, as well as email client software

Preferred Skills

• Minimum 1 year as an employee of the client preferred
• Minimum 2 years of experience in a customer service-oriented position preferred
• Industry-recognized certifications in operating systems, networking, security, and/or storage technologies preferred
• CCNA preferred

Education Requirements

• High school diploma or equivalent required
• University or College degree preferred

Required Experience

• Minimum 2 years of experience working in a data center environment or equivalent technology background required
• Minimum 2 years of experience or ability to show familiarity with building, repairing, or upgrading hardware components required

Work Environment / Physical Requirements

• Must be able to lift 50 lbs overhead
• Must have reliable transportation and be willing to occasionally travel (2 4 weeks/year)
• 24x7x365 coverage required, including holidays and weekends; must be able to work a flexible schedule

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This client is a leading multi-cloud technology company providing tailored application, data, and security solutions to organizations worldwide, with a global footprint spanning multiple data center locations and serving enterprise customers across industries. The organization employs data center operations specialists, network engineers, systems administrators, cloud architects, and security professionals who collaborate to design, build, and maintain mission-critical infrastructure at scale.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-09121 Industry: Data & Analytics