Data Center Operations Supervisor

Data Center Operations - St. Louis, MO

This Jobot Job is hosted by: Madison Fincher
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $200,000 - $250,000 per year

A bit about us:

We are technologists, explorers, and innovators. We know our competitive edge is not just our technology solutions, but the people we get to work with every day. A data center securely and efficiently transmits, receives, processes and stores data. With over 40 data centers, we allow the rare opportunity for your work to be meaningful without limits. We partner with thousands of clients across industries such as healthcare, technology, education, financial, and non-profit to help them achieve their full potential.

Why join us?

As a Data Center Supervisor, you will oversee day-to-day data center operations to ensure reliable, 24/7 performance. This role includes managing staffing, testing and maintaining facility infrastructure, and ensuring consistent service delivery and quality standards. You will be responsible for all hardware assets, including both company-owned and customer-owned equipment, and will drive ongoing operational improvements. The position also involves documenting, tracking, and resolving issues in a timely manner to maintain system stability. Success in this role requires managing multiple projects simultaneously and coordinating effectively with internal teams and external partners in a fast-paced environment.

Job Details

Responsibilities

Operational Management:

Coordinate and supervise data center activities, ensuring optimal performance and uptime.
Implement and enforce best practices for infrastructure maintenance, hardware management, and environmental monitoring.
Monitor power usage, cooling, and space capacity to ensure efficiency and prevent system failures.
Maintain and update documentation related to policies, procedures, and compliance requirements.

Team Leadership & Coordination:

Supervise and mentor a team of technicians, providing technical guidance and support.
Provides quality internal and external customer service surrounding the Company values.
Maintain staffing plan to meet business needs and objectives.
Define employee goals and objectives.
Deliver employee communications through regularly scheduled group meetings, one on one sessions, and yearly reviews.
Assist with new hire interviewing and review support capabilities and establish plans to improve staff performance.
Oversee and drive projects to on-time completion.
Plan and coordinate maintenance activities.

Monitoring & Equipment Maintenance:

Oversee preventative maintenance schedules for electrical, mechanical, and cooling systems.
Work with vendors and contractors for equipment installations, upgrades, and repairs.
Monitor and respond to alerts related to power, cooling, and IT infrastructure.
Conduct routine inspections and preventive maintenance to ensure system reliability.

Incident Management & Troubleshooting:

Respond to and resolve technical issues, system failures, or emergency situations efficiently.
Coordinate with teams to address system failures and service interruptions.
Document root cause analysis and follow-up actions for recurring issues.
Diagnose and resolve hardware, connectivity, and environmental issues.

Security & Compliance:

Adhere to data center security policies, standard operating procedures, access controls, and compliance requirements.
Maintain accurate records of equipment changes, incidents, and maintenance activities.
Maintain compliance with industry standards such as, PCI, ISO 27001, SOC 2, and other regulatory requirements.
Work with compliance teams to prepare for audits and implement necessary corrective actions.


Qualifications

General:

A minimum of 3 - 5 years progressive experience in a technology-based customer support in a mission critical operations environment.
Previous leadership or mentoring experience.
A solid understanding of the data center industry.
Ability to coordinate projects and programs to ensure that all elements meet quality standards.
Ability to lead and direct the work of others while exercising independent judgment.
Proficiency with common business applications (Word, Outlook, Excel, Visio, etc.).
Excellent verbal, written, and interpersonal skills
Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines

Facilities:

Proactively assess data center facility requirements and capacity planning.
Coordinate and oversee regular testing and preventive maintenance of critical facilities infrastructure.
Solid understanding of critical facilities infrastructure (mechanical, electrical, fire suppression, security, etc.).
Understanding of building management systems and controls.
Understanding of data center best practices (hot-aisle / cold-aisle cabinet placement, service space requirements, power distribution, network cabling, etc.).

Technical:

Ability to create documentation and procedures.
Ability to identify and resolve issues effectively.
Ability to provide basic troubleshooting for different technical and facility issues.
Solid understanding IT security, networking, and IT systems.
Preferred Experience

Applicable IT or mission critical certifications.
Prior experience in the mission critical industry.

Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.

<sub>Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy</sub>