Data Center Operations Technician - Multiple Day and Night Shifts available

PRINCIPAL ACCOUNTABILITIES:

• Equipment Maintenance: Perform routine inspections, maintenance tasks, and repairs on data center equipment to ensure optimal performance and reliability.
  
• Troubleshooting: Diagnose and resolve hardware and software issues affecting data center operations, utilizing diagnostic tools and technical expertise. 
  
• Hardware Installation: Assist with the installation, rack mounting, and cabling of server, storage, and networking equipment according to industry standards. 
  
• Cabling and Connectivity: Manage and organize cabling infrastructure to maintain connectivity and facilitate efficient airflow within the data center environment. 
  
• Inventory Management: Maintain accurate inventory records of data center equipment and spare parts, ensuring availability and proper documentation. 
  
• Monitoring and Alert Response: Monitor data center infrastructure for alerts and alarms, responding promptly to address issues and minimize downtime. 
  
• Documentation: Thoroughly document all maintenance activities, equipment configurations, and repairs performed within the data center facility.
  
• Assistance with Projects: Support data center projects, including equipment upgrades, migrations, and installations, as directed by senior staff members. 
  
• Safety and Compliance: Adhere to data center safety protocols and regulatory requirements to ensure a secure and compliant working environment. 
  

Requirements

• Minimum of TWO YEARS working in a Network Operations Center (NOC), with complex data center facilities such as Electrical, Mechanical, and HVAC systems in a Data Center environment.
  
• Prior military experience is preferred but not required.
  
• Strong verbal and written communication skills.
  
• Ability to work with senior company leaders in the delivery of exceptional customer service.
  
• Ability to maintain Service Level Agreements (SLA’s) through the implementation of proactive issue detection and reporting tools.
  
• Ability to follow accurate and complete support procedures, systems documentation, and issue tracking entries.
  
• Proficient knowledge of Windows operating systems and Microsoft Office programs.
  
• Shows good judgment and instincts in decision making opportunities.
  
• Ability to prioritize in a complex, fast-paced environment.
  
• Ability to work in a 24 x 7 x 365 environment, with 12 hour rotating shifts with ability to work weekend shifts or after-hours as required.  
  
• Ability to lift to 50lbs. and work in elevated or tight locations.
  
• High School diploma/GED
  
• Certification or formal training in data center operations is required.
  

Benefits

Compensation: $32-$42 hourly

• Health Insurance
  
• Dental Insurance
  
• Vision Insurance
  
• 401(k) Matching
  
• AD&D Insurance
  
• Life Insurance
  
• Paid Time Off
  
• Paid Holidays
  
• Overtime
  
• Health Savings Account/FSA
  
• Employee Assistance Program (EAP)
  
• Disability Insurance
  
• Health Advocacy
  
• Pet Insurance
  
• Personal Excess Liability Insurance
  
• Career Development
  
• Internal Mobility Opportunities
  
• Transparent Pay
  
• Supportive Culture