$84,400–$168,800 Per Year
APICS Certification, Background Investigation, Best Practices, Budget Management, Budgeting, Cloud Computing, CompTIA - Computing Technology Industry Association, Computer Science, Customer Experience, Customer Relations, Customer Support/Service, Electrical Engineering, High School Diploma, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Integrated Circuits (ICs), Internet/Online Service, Inventory Management, Management of Information Systems/Technology (MIS), Mathematics, Mechanical Engineering, Mentoring, Microsoft Bing Search Engine, Microsoft Certifications, Microsoft Product Family, Microsoft Windows Azure, Network Administration/Management, Network Operations Center, Operations Management, Project Management Professional (PMP), Project/Program Management, Risk Management, Root Cause Analysis, Safety Process, Service Delivery, Service Level Agreement (SLA), Storage Area Network (SAN), Supplier Relationship Management (SRM), Supply Chain Management, Sustainability, Team Lead/Manager, Team Player, Technical Delivery, Technical Support, Telecommunications, Vendor/Supplier Relations, Xbox
Overview
As a Microsoft Data Center Program Manager (DCPM), you will perform troubleshooting for service incidents, manage assigned projects to meet service delivery objectives as well escalate to appropriate stakeholders to remove obstacles. You will also follow safety policies and procedures and participate in root cause analysis (RCA) of incidents. This job will allow you to build a solid understanding of data center procedures, engage in collaboration across various teams as well as provide mentorship across data centers by sharing best practices.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsofts online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Demonstrate conscientiousness on cost adherance to budget requirements; keep costs reasonable and contribute to staying within budget.
- Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns.
- Perform troubleshooting for service incidents and escalates, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business.
- Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly.
- Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.
- Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.
- Suggest ways for reducing the risk of performing maintenance; work with others to accommodate scheduling needs.
- In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner.
- Embody our culture and values.
Qualifications
Required Qualifications:
- High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
- Bachelors or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 5+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 7+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience.
- Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.
Data Center Operations Management IC3 - The typical base pay range for this role across the U.S. is USD $84,400.00 - $168,800.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $118,800.00 - $186,600.00 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
M
Microsoft Corp
DO WHAT YOU LOVE
Make your mark on the world’s most used technologies. Develop the next hit mobile application. Pioneer a startup that could be the next big thing. At Microsoft, you choose your path.
Headquartered in Redmond, Washington, Microsoft is a top innovator in both the consumer and enterprise technology industry. Just a few of the many things our products do are unleash creativity, connect businesses, and make learning more fun. But our continued success is based on one thing: our employees. We hire amazing, talented people and give them the opportunities—and the tools—to succeed.
WHY MICROSOFT?
As a Microsoft employee, you’re surrounded by a diverse group of the smartest people in your field. This fosters new ideas, better business results, and creates a dynamic work environment. In the office, you’re constantly challenged and supported by your colleagues. Every day holds something new and exciting.
We also offer unparalleled depth and breadth of career opportunities. As an industry leader in multiple fields, working for Microsoft means being able to do whatever you feel passionate about—and being able to make an impact in that field. From day one, we give our employees significant responsibility. This means that you’ll know that you directly contributed to something that has a positive impact on people worldwide. Whether you choose to work in management, dive deep into the newest technology, or explore multiple professions, you’ll find everything you need at Microsoft to drive your career—and to make a difference.
WE GET IT – YOU’RE MORE THAN YOUR JOB
Everyone works differently and is motivated by different things. We also understand that there’s more to you than your job. That’s why we offer competitive pay and a wide assortment of benefits-- to help you make the most of life at work and away from it.
GET THE BALL ROLLING