Data Center Support Specialist I

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Data Center Support Specialist I

Charlotte, NC, United States

Job ID: R255543

Shift: 3rd

Job Type: Regular

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Department:

12232 Enterprise Corporate - Data Centers & Disaster Recovery

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Onsite Nightshift schedule.

7pm - 7:15 am

3 nights & one 1/2 night a week.

Pay Range:

$25.30 - $37.95

Major Responsibilities:

• Performs technical analysis, triage and resolution for simple to moderate issues within Data Center Operations, including but not limited to the hardware, operating systems and services provided on Servers, Storage, Network, Telecom, VOIP, Databases and assisting Facilities with MEP (Mechanical, Electrical and Plumbing) monitoring and escalations.
• Manages major incident process including determining priority, activates incident command and manages communications.
• Demonstrates a high level of urgency and utilizes monitoring tools to assess, diagnose, communicate and resolve simple to moderate issues. Analyzes the results of infrastructure monitoring experiences and recommends changes or additions to the monitoring toolset.
• Conducts approved requests, using Standard Operating Procedures (SOP's) to start/stop services, devices, jobs, etc., engage vendors for site down situations, run ad-hoc jobs, reports, batch processing and any other SOP that is requested of the team.
• Serves as point of contact for vendors to coordinate activities within or affect the Data Center and ensures all activity is properly logged, resolved and socialized, including creating change orders for the change management process.
• Conducts data management activities ensuring backups are monitored and is first level support in resolving any failures. Prepares storage media for offsite storage, storage inventory, etc. May schedule jobs or functions within the enterprise job scheduler.
• Assists the data center engineer and technician when needed.

Licensure, Registration, and/or Certification Required:

• None Required

Education Required:

• Associate's degree (or equivalent knowledge) in computer science or related field.

Experience Required:

• No experience required.

Knowledge, Skills & Abilities Required:

• Knowledge of data centers, servers, storage devices, network, cabling and knowledge of Data Center Infrastructure Management (DCIM).
• Experience with Operating Systems: UNIX / Linux / AIX, Windows.
• Operational understanding of database terms and functionality.
• Operational experience with Networking terms and functions including LAN and WAN.
• Familiarity with large batch scheduling systems.
• Demonstrated ability to work with a limited amount of supervision and work with internal and external customers.
• Demonstrated ability for analytical and logical thinking. Ability to organize, troubleshoot efficiently and effectively.
• Detail oriented, creative and self-motivated.
• Ability to work on multiple in-process tasks simultaneously, set appropriate priorities and accomplish assignments in a thorough and timely fashion.

Physical Requirements and Working Conditions:

• Exposed to a normal office and Data Center environment.
• Travel to all AAH Data Centers is required.
• Must be able to lift 50lbs.
• Must be able to be flexible in sitting or standing / moving throughout the day.
• This position is on-call 24 x 7 x 365.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Provides technical triage, support and resolution to simple to moderate technical issues to ensure the availability and efficiency of data center operations. Interacts with network engineers, infrastructure engineers, software system engineers, application development, security, vendor and facilities technicians to restore services.

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