AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
As a Data Center Technician, you are a primary resolver for your support team, and are skilled at troubleshooting one or more operating systems. You are able to troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary. You create and maintain documentation on technologies you support and are able to convey SOPs to junior staff. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.
You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You act as an escalation point for junior technicians. You understand all aspects of the equipment you support.
Position may include rotating shifts, 3, 4, or 5 day/night work weeks, and may change based on the needs of the business. Travel may be required up to 10% of the time. This position will fill an opening at one of multiple separate sites.
This position requires that the candidate selected be a US citizen and currently possess and maintain an active Top Secret security clearance with SCI eligibility.
Key job responsibilities
You work as part of the Operations team, whose primary responsibility is the maintenance and upkeep of the data center infrastructure. To make this possible, your role and responsibilities include, but are not limited to, server rack installation, hardware break-fix on various components, troubleshooting network issues, rackdown recovery, and responding to emergent situations that affect operational stability. You may be the primary contact point for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external service partners (Hardware Vendors, Contractors, Service Providers among others).
You will work and meet service level agreements against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues, which involves regular server hardware repairs (drives, motherboards, etc.). You will also carry out routine network, server hardware, and operating system related repairs. This work contributes to the availability of the AWS service catalogue for external customers.
About the team
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.