Artificial Intelligence (AI), Capacity Management, Communication Skills, Communication Systems, Consulting, Contract Management, Corrective Action, Employee Benefits, Firewalls, Hardware Installation, IP (Internet Protocol), Incident Response, Information Technology & Information Systems, Interpersonal Skills, Maintenance Services, Microsoft Chat, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Visio, Microsoft Word, Network Operations Center, Network Routers, Network Switching, Operational Audit, Operational Strategy, Operations Management, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Service Level Agreement (SLA), ServiceNow, Short Messaging Service (SMS), Software Patches, Systems Administration/Management, Team Player