Data Center Technician (L1) - Rack & Stack / Remote Hands Support

Our Client, an IT Services and Consultant company, is looking for a Data Center Technician (L1) - Rack & Stack / Remote Hands Support for their Portland, OR location.

Responsibilities:

• Perform rack & stack of servers, network devices, and storage equipment
• Handle cabling (fiber & copper) including labeling and cable management
• Support installation, relocation, and decommissioning of hardware
• Hardware & Inventory Management:
• Receive and verify hardware shipments against purchase orders / delivery notes
• Perform physical inspection of equipment for damages upon arrival
• Maintain accurate inventory records (asset tagging, tracking, updates)
• Manage spares inventory and ensure availability of critical components
• Coordinate hardware returns (RMA), dispatch, and logistics tracking
• Ensure proper storage, labeling, and documentation of all assets
• Incident & Request Handling:
• Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow)
• Perform basic troubleshooting (L1 triage) for:
• Server hardware issues
• Network connectivity (Layer 1 checks)
• Escalate issues to L2/L3 teams with proper logs and updates
• Remote Hands Support:
• Act as hands & eyes support for remote engineers
• Execute tasks such as:
• Cable reseating
• Power cycling devices
• Console access setup
• Basic hardware replacement (as guided)
• Monitoring & Reporting:
• Monitor alerts from DC tools / dashboards
• Update tickets with accurate troubleshooting steps and status
• Maintain documentation, asset inventory, and audit records

Requirements:

• Compliance & Safety:
• Follow data center security and access protocols
• Adhere to ESD, safety, and PPE standards
• Ensure readiness for audits and compliance checks
• Required Skills
• Technical Skills
• Basic understanding of:
• Networking fundamentals (IP, switching, patching)
• Server hardware components
• Fiber & Ethernet cabling
• Familiarity with:
• Ticketing tools (ServiceNow or similar)
• Basic console tools (SSH, Putty)
• Soft Skills:
• Strong coordination and communication skills
• Ability to manage physical inventory and logistics tasks
• Comfortable working in a rotational shift environment.
• Attention to detail and documentation accuracy
• Years of Experience:
• 5.00 Years of Experience

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities