The role
The Data Center Technician Manager leads hands-on technical teams responsible for cabling, hardware installation, and day-to-day data center operations. This role balances people leadership, technical execution, and operational rigor in a 24/7 mission-critical environment. Your responsibilities will include:
• Lead and mentor a team of data center technicians supporting fiber, copper cabling, racking, stacking, and infrastructure installs. • Oversee installation, maintenance, and troubleshooting of low-voltage cabling and communications infrastructure. • Ensure high-quality execution of fiber and copper terminations, testing, and remediation of complex issues. • Own and enforce MOP/CMOP processes, change control, and operational best practices. • Manage work through ticketing and infrastructure management systems, ensuring timely and accurate completion. • Maintain accurate documentation, port maps, and inventory, supporting audits and operational readiness. • Drive incident response and escalation for technical issues, ensuring SLA adherence and rapid resolution. • Lead the use of specialized test equipment (e.g., DSX, OTDR), including test planning and results validation. • Enforce safety, compliance, and quality standards, promoting a culture of accountability and operational excellence. • Partner cross-functionally with operations, engineering, and project teams to support deployments, expansions, and upgrades.
We expect you to have:
• Associate degree or equivalent hands-on experience in IT, networking, or technical services. • 5+ years of data center or infrastructure experience, including cabling and hardware deployments. • 2+ years of experience leading technical teams in a mission-critical environment. • Strong working knowledge of structured cabling standards (BICSI, ANSI/TIA, NEC). • Experience with fiber optics, copper cabling, servers, networking equipment, and power distribution basics. • Ability to participate in on-call rotations and perform physical tasks (lifting up to 50 lbs).
It will be an added bonus if you have:
• Bachelor's degree in IT, Engineering, or related field. • Industry certifications (e.g., BICSI, CDCP, CompTIA, ITIL). • Experience in large-scale data center builds or migrations. • Familiarity with Linux, scripting (Python/Bash), and data center management tools. • Strong organizational, communication, and customer-facing skills.
Key employee benefits:
• Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families. • 401(k) plan: up to 4% company match with immediate vesting. • Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers. • Remote work reimbursement: up to $85/month for mobile and internet. • Disability & life insurance: company-paid short-term, long-term and life insurance coverage.
Compensation
We offer competitive salaries, ranging from $90k- $140k base + quarterly performance bonuses.
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