Data Center Technologist
(Information Technologist II)
In addition to performance-based merit increases, this position is scheduled to receive salary range increase on the following date:
Effective June 27, 2025 – 4.00% increase
Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.
OPEN TO THE PUBLIC
This recruitment will establish an open eligible list that will be used to fill current and future Information Technologist II positions. The eligible list established may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.
DEADLINE TO APPLY
This recruitment will be open for a minimum of five (5) business days and will close Friday, September 13, 2024 at 11:59PM (PST).
ORANGE COUNTY INFORMATION TECHNOLOGY
The mission of
Orange County Information Technology (OCIT) is to provide innovative, reliable, and secure technology solutions that support County departments in the delivery of quality public services. OCIT provides IT solutions across County departments for voice communications, network services, application support, service desk, desktop support, as well as data center services.
Click here for more information on OCIT
Click here for more information on the County of Orange.
OPPORTUNITY
The County of Orange is looking to hire an experienced Data Center Technologist to be responsible for the day-to-day activities at our Data Center and to take on projects to enhance and improve the processes throughout the operation. This position would be required to be onsite daily due to the main responsibility to oversee and direct the operational activities on our Data Center floor and throughout the building.
The Data Center Technologist duties and responsibilities will be including but not limited to the following:
- Assisting with with OC Data Center computer asset management processes, including receiving and documenting computer equipment within the asset management system.
- Developing and maintaining documentation of computer cable trays, technology rack elevation drawings, power distribution and computer room Uninterruptable Power Systems
- Tracking back and decommissioning unused cables that have been abandoned in the computer room
- Assisting with processing new data cable runs in the OC Data Center (OCDC)
- Reviewing, approving, and assisting in monitoring new equipment deployments on the OCDC computer room floor
- Assisting with the OC Data Center's quarterly and bi-annual inventory responsibilities
- Assisting with coordinating reporting on the OC Data Center preventative maintenance (PM) schedules.
- Coordinating with the SAIC offsite storage manager to determine, document, and maintain data destruction disposition operations.
- Interfacing with internal and external customers and vendors to determine their needs and provide solutions to fulfill their requests.
- Reporting customer and vendor interactions to superiors for further discussion and problem solving.
DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
In addition to the minimum qualifications, the ideal candidate will possess at least 2 years of experience working in a mission critical environment, such as in a data center, hospital or power plant.
In addition to above, the ideal candidate will possess extensive experience and/or knowledge in the following:
Technical Knowledge/Experience - Understanding how rack systems are built and function
- Knowledge of electrical and mechanical systems operability used in a data center environment: Power Delivery systems, UPS systems, Chillers and CRAC units
- Knowledge of electrical equipment inspections, troubleshooting/repair oversight
- Understanding of cable routing and specifications
- Understanding of how external connections ingress and egress from buildings
- Ability to read and interpret single line drawings, schematics and blueprints
- Experience with CAD/CAM (AutoCAD, Visio) software and the ability to update floorplans, schematics, elevations and blueprints
- Understanding the operational duties in a Command Center
Critical Thinking l Decision Making- Gather and logically evaluate information to draw valid conclusions, take appropriate actions and/or make appropriate recommendations.
- Demonstrate sound judgment while developing custom processes and meeting legal and internal requirements in an effective and efficient manner
- Research and implement viable solutions
- Identify and successfully resolve issues and problems efficiently
Building & Maintaining Relationships | Customer Focus
- Establish and maintain effective working relationships and continuously work to improve relationships, contacts and networks
- Respond quickly, courteously, and proficiently to incidents and customer service requests
- Apply principles and practices of excellent customer service in an IT environment
- Maintain productive working relationship with multiple system stakeholders including customers and management
- Work together as a team to accomplish shared objectives/goals
- Ask clarifying questions and assist users in providing specific details regarding technical issues/problems
Communication Skills - Develop and present technical documentation and training materials in a clear manner
- Ability to communicate knowledgably and effectively with Contractors who perform maintenance or upgrade work on systems
- Communicate to peers and management when issues arise and with agency IT engineers to gather information and disseminate information to same
- Communicate technical information to a wide variety of users effectively, clearly and persuasively
- Effectively communicate complex rules and regulations to those unfamiliar with county policies and procedures
- Provide information that is timely, understandable and appropriate to the needs of others
MINIMUM QUALIFICATIONS
Please click here for details on this classification, including the physical, mental, environmental and working conditions.
RECRUITMENT PROCESS
Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition.
Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.
Structured Oral Interview (Weighted 100%)
Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Only the most successful candidates will be placed on the eligible list.
Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Based on the County's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.
Veterans Employment Preference Policy (VEPP)
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here (Download PDF reader) to review the policy.