Braille, Communication Skills, Customer Support/Service, Data Entry, Desktop Publishing, Detail Oriented, Disability Insurance, Documentation Format, English Language, High Tech Industry, Life Insurance, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, Organizational Skills, Quality Management, Service Level Agreement (SLA), Software Specification, Team Player, Time Management, Web Content Accessibility Guidelines (WCAG)
Description
Are you detail-oriented, tech-savvy, and passionate about making information accessible to everyone? Join our Document Accessibility Services (DAS) team as an Accessibility Transcription Specialist, where your work directly impacts the lives of people with disabilities. You’ll be part of a dedicated crew transforming everyday documents into inclusive, alternate formats like braille, large print, audio, and more.
Whether you're fine-tuning a document to meet strict accessibility standards or lending your expertise to a teammate, no two days are the same. You'll thrive in this role if you're organized, curious, and eager to learn the ins and outs of transcription, digital remediation, and industry compliance (like Unified English Braille (UEB) and WCAG). Bonus points if you’ve got a flair for desktop publishing or accessibility already!
At Crawford Technologies, we believe work should be meaningful—and a little fun too. If you're someone who takes pride in precision, enjoys learning new tech skills, and doesn’t mind the occasional late shift, this could be your perfect fit.
MAJOR DUTIES AND RESPONSIBILITIES
- Transcribe documents into accessible formats such as Large Print, Audio, eText, and Braille using designated software.
- Ensure all transcriptions meet client Service Level Agreements (SLAs) and quality requirements.
- Collaborate with team members and manage timelines effectively to meet project deadlines.
- Receive on-the-job training for format specifications and software usage.
- Maintain a high level of attention to detail to ensure accuracy of transcriptions.
- Adapt to evolving accessibility standards and technologies.
- Other duties, as assigned.
SKILLS
- Proficient in using accessibility software and tools (training will be provided).
- Detail-oriented with a keen eye for accuracy.
- Ability to manage timelines and work efficiently in a fast-paced environment.
- Strong communication skills and ability to work collaboratively in a team.
- Self-directed and able to work independently on assigned tasks.
- Comfortable with repetitive tasks and able to maintain focus on quality.
- Excellent computer application skills such as Microsoft Word, Excel, PowerPoint etc.
- Willingness to work evening shifts if required.
WORK EXPERIENCE & EDUCATION & BENEFITS
PREFERRED WORK EXPERIENCE
- Work experience in an area requiring attention to detail.
- Experience using Microsoft Office products.
- Previous experience with desktop publishing is a plus.
- Previous experience with accessible documents is a plus.
EDUCATION
- High school diploma or GED is required.
BENEFITS
- Competitive salary (Commensurate with experience and position)
- Excellent benefits
- Medical
- Dental
- Vision
- Life Insurance
- Disability Insurance
- Vacation
- Sick Time
- Holiday Pay
- Be part of a rapidly growing software company
Prior to submitting an application/resume, review the job descriptions' complete list of job duties and qualifications. If you are passionate about making information accessible to all individuals and meet the qualifications above, we encourage you to apply for the Accessibility Transcription Specialist position.
We thank all applicants for their interest in joining our team. Those shortlisted will be contacted.
Should you need any assistance in the application process, please contact csteinbock@crawfordtech.com.
Join our team and be part of creating a more inclusive environment for all.
Note: This job description is to be used as a guide for accomplishing company and department objectives and is not intended and should not be construed as an all-inclusive list of responsibilities, skills, efforts or working conditions associated with a job. Management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.