Please DO NOT submit the same candidates from job posting BACJP00224040
Will be require to work onsite all 5 days.
Third shift- Tuesday- Saturday 9pm-5:30 AM
Training Schedule: Mondays thru Friday (for 4 to 6 weeks) 9pm-5:30am
Parking garage in the building is about ***/month for 3rd shift but there are other parking garages further out that they can look into or take public transportation.
must have previous DE exp. to be considered for this role.
Job Description - responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.
Responsibilities
" Addresses issues in production proactively and handles complex client escalations
" Prioritizes and organizes work to increase effectiveness, efficiency, and productivity
" Monitors and reviews documentation requirements
" Resolves peer or customer escalations and inquiries
" Executes on policies and procedures in connection with firm policies and guidelines regarding document management
" Data Entry experience - full keyboard and 10-key numeric keypad
" Ability to accurately key information adhering to SLA deadlines
" Proactively communicate and escalate issues (i.e. computer system problems, inaccurate information, out of balance transactions, etc.)
Desired Qualifications:
" Familiar with lockbox products, especially healthcare
" Familiar with medical terminology
Numbers & Facts
Location
Chicago, IL
Skills
10-key (Tenkey) Numeric Keypadunmatched
Communication Skillsunmatched
Computer Systemsunmatched
Customer Escalationsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Document Managementunmatched
Documentation Reviewunmatched
Establish Prioritiesunmatched
Healthcareunmatched
Keyboardsunmatched
Medical Terminologyunmatched
Problem Solving Skillsunmatched
Production Supportunmatched
Public Transportunmatched
Service Level Agreement (SLA)unmatched
Time Managementunmatched
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