Job Title: Data Entry Clerk (Level III) Job Location Chicago, IL, 60661 Job Duration: 12 Months + Extension Schedule: Third shift - Thursday to Monday 9pm-5:30 AM Training Schedule: Mondays thru Friday (for 4 to 6 weeks) 9pm-5:30am Will be require to work onsite all 5 days.
Job Description:
Responsible for handling more complex files and effectively preventing client escalations.
Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents.
Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.
Responsibilities:
Addresses issues in production proactively and handles complex client escalations
Prioritizes and organizes work to increase effectiveness, efficiency, and productivity
Monitors and reviews documentation requirements
Resolves peer or customer escalations and inquiries
Executes on policies and procedures in connection with firm policies and guidelines regarding document management
Data Entry experience - full keyboard and 10-key numeric keypad
Ability to accurately key information adhering to SLA deadlines
Proactively communicate and escalate issues (i.e. computer system problems, inaccurate information, out of balance transactions, etc.)
Desired Qualifications:
Familiar with lockbox products, especially healthcare
Familiar with medical terminology
#CareerBuilder #Monster #Dice #Indeed #LinkedIn
Numbers & Facts
Location
Chicago, IL
Skills
10-key (Tenkey) Numeric Keypadunmatched
Communication Skillsunmatched
Computer Systemsunmatched
Customer Escalationsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Document Managementunmatched
Documentation Reviewunmatched
Establish Prioritiesunmatched
Healthcareunmatched
Keyboardsunmatched
LinkedInunmatched
Medical Terminologyunmatched
Problem Solving Skillsunmatched
Production Supportunmatched
Service Level Agreement (SLA)unmatched
Time Managementunmatched
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